About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Purpose of the Job</H2> </div><div><p style="margin-left:7.0px;margin-right:7.0px"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><ul style="list-style-type:square"> <li>Scheduling of business appointments with clients base/book</li> <li>Achieve individual targets</li> <li>Maintain existing business</li> <li>Identify & grow client base and revenue through selling of additional supply chain products</li> <li>Establish customer needs, developing opportunities and grow customer base</li> <li>Update call and Salesforce reports</li> <li>Prepare and present proposals and presentations to clients</li> <li>Effectively and efficiently deal with client queries</li> </ul> <ul> <li>Identify and escalate possible threats to existing business </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements - Experience and Education</H2> </div><div><ul style="list-style-type:square"> <li>Minimum requirement is a Matric (Grade 12) qualification </li> <li>Bachelor's Degree or similar qualification and/or experience</li> <li>3 Years corporate experience in managing a portfolio of clients (if senior position 5 years)</li> <li>Need to have worked for reputable corporates</li> <li>Proven track record of having made target</li> <li>Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)</li> <li>Experience in presentation and negotiation of business solutions at senior management level</li> <li>Valid Code 08 driver’s license and own reliable transport</li> </ul> <ul> <li>Excellent communication skills</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Leadership Behaviors</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills</H2> </div><div><div>Problem Solving</div><div>Organization & Planning</div><div>Customer Focus</div><div>Communication Skills</div><div>Interpersonal And Relationship-Building Skills</div><div>Creative Thinking</div><div>Customer Service Orientation</div></div></div></div>