About this role
<p>Job Req Number: 122161<br>Time Type: Full Time</p><p style="margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:'DB Office', sans-serif">Position Overview:</span></strong><span style="font-family:'DB Office', sans-serif"> </span></p> <p style="margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif">Enhance on high quality services focus on </span><span style="font-family:Arial, sans-serif">customers’</span><span style="font-family:Arial, sans-serif"> expectation, with timely, efficiency and providing accuracy information to minimize customer complaints. </span></p> <p style="margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:'DB Office', sans-serif">Key Outcomes: </span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif">Servicing with high quality services in line with company policy and operation standards</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif">Ensuring customer satisfaction that should exceed customers’ expectation.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif">Pro-active problem solving skills and deadline oriented. </span></li> </ul> <p style="margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:'DB Office', sans-serif">Position Accountabilities</span></strong><span style="font-family:'DB Office', sans-serif">:</span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:10.0px"><span style="font-family:Arial, sans-serif">Follow the handling procedures as laid down for the customer.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:10.0px"><span style="font-family:Arial, sans-serif">Provide timely response to customer’s queries or requests on daily operations.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:10.0px"><span style="font-family:Arial, sans-serif">Update customer with shipment status from time to time proactively</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:10.0px"><span style="font-family:Arial, sans-serif">Work closely with operations and other teams within the project to meet customer’s require and solve daily operational issues.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:10.0px"><span style="font-family:Arial, sans-serif">Perform any special duties or projects as assigned by the superior.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:10.0px"><span style="font-family:Arial, sans-serif">Proper documentation filling</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:10.0px"><span style="font-family:Arial, sans-serif">Understand and know well the operation cost, give right quotation to customer for any additional operation requirement. Record and give accounting dept for billing. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:10.0px"><span style="font-family:Arial, sans-serif">Make sure the accurate system transaction and document creation. </span></li> </ul> <h5 style="margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><a name="_Toc196296433"></a><span style="font-family:'DB Office', sans-serif;font-weight:normal"> </span></h5> <h5 style="margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:'DB Office', sans-serif">Relevant Education Background, Hard Skill, Knowledge and Experience:</span></h5> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif">Diploma </span><span style="font-family:Arial, sans-serif">or equivalent</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif">1 years of experience in a related capacity</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif">Ability to work effectively in a customer driven deadline environment</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif">Good command of written English and spoken Chinese, Mandarin an asset.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif">Willing to work extended hours when required</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif">Willing to work on shifts.</span></li> </ul><p style="text-align:justify"><strong>DSV – Global transport and logistics</strong></p> <p style="text-align:justify">Working at DSV means playing in a different league.</p> <p style="text-align:justify">As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.</p> <p style="text-align:justify">With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. </p> <p style="text-align:justify">At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.</p> <p style="text-align:justify"><strong>Start here. Go anywhere</strong></p> <p style="text-align:justify">Visit <a href="https://www.dsv.com/">dsv.com</a> and follow us on <a href="https://www.linkedin.com/company/dsv/mycompany/verification/">LinkedIn</a> and <a href="https://www.facebook.com/dsv.global">Facebook</a>.</p>