About this role
<p><b>ER24 Contact Centre 124 | Rivonia | South Africa </b></p> <p><br> Closing date: 30/07/2026 <br> Number of positions: 1 <br> Recruiter name: Silindokuhle Bawuti <br> Reference number: 61413 <br> <span id="cke_bm_1564S" style="display:none"> </span>Workplace Type: On-site<br> Permanent</p> <p><em><b><span style="font-size:10.0pt"><span>Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile</span></span></b></em></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>MAIN PURPOSE OF JOB</b></H2> </div><div><p><span style="font-size:10.0pt"><span style="font-family:'Arial', 'sans-serif'"><span style="color:#555146">To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD). </span></span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:'Arial', 'sans-serif'"><span style="color:#555146">To assist in receiving , prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance needed to be Dispatched. </span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>REQUIRED EDUCATION</b></H2> </div><div><p><strong><span style="font-size:10.0pt"><span style="font-family:'Arial Black', 'sans-serif'"><span style="color:#555146">ESSENTIAL EDUCATION: </span></span></span></strong><span style="font-size:10.0pt"><span style="font-family:'Arial', 'sans-serif'"><span style="color:#555146">Grade 12</span></span></span></p> <p><strong><span style="font-size:10.0pt"><span style="font-family:'Arial Black', 'sans-serif'"><span style="color:#555146">DESIRED EDUCATION: </span></span></span></strong><span style="font-size:10.0pt"><span style="font-family:'Arial', 'sans-serif'"><span style="color:#555146">BAA/ Level 3 first aid Certification</span></span></span></p> <p> </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>REQUIRED EXPERIENCE</b></H2> </div><div><p> </p> <p><strong><span style="font-size:10.0pt"><span style="font-family:'Arial Black', 'sans-serif'"><span style="color:#555146">ESSENTIAL MININUM EXPERIENCE: </span></span></span></strong>Contact Centre / Emergency Contact Centre exposure</p> <p><strong><span style="font-size:10.0pt"><span style="font-family:'Arial Black', 'sans-serif'"><span style="color:#555146">DESIRED EXPERIENCE: </span></span></span></strong> 1 – 3 years dispatching in an EMS contact centre</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>KEY RESPONSIBILITY AREAS</b></H2> </div><div><p><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:#555146">Dispatch vehicles according to the CAD system</span></span></span><strong> </strong></p> <p><span style="font-size:10.0pt"><span style="font-family:'Arial', 'sans-serif'"><span style="color:#555146">Assist in receiving, prioritise, logging, and processing all calls and alerts received </span></span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:'Arial', 'sans-serif'"><span style="color:#555146">Provide basic contact centre administration</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Computer literate (Microsoft Office) </li><li>Dispatching of vechicles </li><li>Emergency Care </li><li>Typing Skills </li><li>English language (written and verbal) </li><li>Geographical locations </li><li>EMS environment </li><li>Telephonic and email etiquette </li></ul></div></div><p>All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.</p> <p><em><b><span style="font-size:10.0pt"><span>Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile</span></span></b></em></p> <p> </p>