About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Summary</H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">We are looking for an experienced ServiceNow ITAM Specialist with strong expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM). The ideal candidate will have 4+ years of hands-on ServiceNow development experience with excellent communication and interpersonal skills.</span></p> <p><span style="font-family:arial, helvetica, sans-serif">ServiceNow Certified System Administrator (CSA) is mandatory</span></p> <p><span style="font-family:arial, helvetica, sans-serif"><span>ServiceNow CIS-ITAM would be a strong plus</span> </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements</H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">4+ years of ServiceNow development experience in ITAM (HAM/SAM) modules</span><br><span style="font-family:arial, helvetica, sans-serif">ITAM (HAM) — Hardware Asset Lifecycle Management, CMDB CI Data Modelling & Class Hierarchy, Asset Discovery & Reconciliation, Hardware Inventory Audits, Asset Depreciation & Financial Tracking, Stockroom Management, Asset Transfer & Disposal workflows, Hardware Refresh & Retirement cycles, Procurement & Receiving workflows, Barcode/RFID Asset Tracking, CMDB Health Scorecards & Governance, Exposure to Agent Client Collector (ACC) and Jamf integration for hardware discovery and inventory management</span><br><span style="font-family:arial, helvetica, sans-serif">ITAM (SAM) — SAM Pro Implementation & Configuration, Software License Entitlement & Compliance Management, License Reconciliation (Allocated vs Consumed), Software Normalization & Publisher CatLog Management, Reclamation Rules & Automation, EOL/EOS Tracking, True-Up & Compliance Position Reporting, Content Library Management, Unrecognized Software Management, Publisher-specific Compliance (Microsoft, Oracle, IBM, Adobe), Software Spend Analytics & Optimization, Subscription Management, Exposure to SaaS-based Publisher implementations and SaaS License Management</span><br><span style="font-family:arial, helvetica, sans-serif">Experience with CSDM (Common Service Data Model) alignment and implementation</span><br><span style="font-family:arial, helvetica, sans-serif">Experience with Service Graph Connectors and Discovery</span><br><span style="font-family:arial, helvetica, sans-serif">Experience integrating ITAM with procurement systems</span><br><span style="font-family:arial, helvetica, sans-serif">Expertise in JavaScript and Glide scripting</span><br><span style="font-family:arial, helvetica, sans-serif">Expertise in Service Portal development</span><br><span style="font-family:arial, helvetica, sans-serif">Exposure to at least one JavaScript framework like AngularJS or React</span><br><span style="font-family:arial, helvetica, sans-serif">Familiarity with SOA technologies including REST and SOAP</span><br><span style="font-family:arial, helvetica, sans-serif">Expertise with HTML, CSS, Bootstrap and AJAX</span><br><span style="font-family:arial, helvetica, sans-serif">Strong analytical, communication and consulting skills with ability to present License Compliance position to stakeholders</span><br><span style="font-family:arial, helvetica, sans-serif">Proven team player with ability to handle cultural diversity</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education</H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">Technical Skills Required</span><br><span style="font-family:arial, helvetica, sans-serif">ITAM — HAM, SAM Pro, CMDB, CSDM, Asset Lifecycle, License Compliance, Discovery & Reconciliation, Service Graph Connectors</span><br><span style="font-family:arial, helvetica, sans-serif">Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs</span><br><span style="font-family:arial, helvetica, sans-serif">Flow Designer, Integration Hub, Performance Analytics, ATF (Automated Test Framework)</span><br><br><span style="font-family:arial, helvetica, sans-serif">Completed Bachelor's and Master's degree</span></p></div></div></div>