About this role
<h1 style="margin:0.25in 0.0in 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">What you will do<br><br></h1> <p style="margin:0.0in 0.0in 8.0pt 0.5in;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <p style="margin-bottom:0.0in;line-height:18.0pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:18.0pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'1 dormakaba'"><span style="color:black">In all matters be a professional dormakaba representative and aim to create an outstanding customer experience. </span></li> <li style="margin-bottom:0.0in;line-height:18.0pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'1 dormakaba'"><span style="color:black">Handle customer inquiries regarding dormakaba products and services, providing accurate and timely information. </span></li> <li style="margin-bottom:0.0in;line-height:18.0pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'1 dormakaba'"><span style="color:black">Help customers with choice of products, create/distribute quotations, and place/follow up orders. </span></li> <li style="margin-bottom:0.0in;line-height:18.0pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'1 dormakaba'"><span style="color:black">Address and resolve customer complaints and handle claims or disputes efficiently to ensure customer satisfaction.</span></li> <li style="margin-bottom:0.0in;line-height:18.0pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'1 dormakaba'"><span style="color:black">Assist customers with questions related to warranty and contract entitlements, ensuring they understand their rights and benefits.</span></li> <li style="margin-bottom:0.0in;line-height:18.0pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'1 dormakaba'"><span style="color:black">Maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions.</span></li> <li style="margin-bottom:0.0in;line-height:18.0pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'1 dormakaba'"><span style="color:black">Dedicated customer base (C) - district/projects/OEM/Key account to support Sales, including KAM plan execution, to develop and increase sales</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt 0.5in;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <p style="margin:0.0in 0.0in 8.0pt 0.5in;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <h1 style="margin:0.25in 0.0in 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">What we require<br><br></h1> <p style="margin:0.0in 0.0in 8.0pt;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:18.0pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'1 dormakaba'"><span style="color:black">Education in dministration, sales, customer service or similar experience.</span></li> <li style="margin-bottom:0.0in;line-height:18.0pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'1 dormakaba'"><span style="color:black">Good verbal and written communication skills.</span></li> <li style="margin-bottom:0.0in;line-height:18.0pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'1 dormakaba'"><span style="color:black">Business and sales skills.</span></li> <li style="margin-bottom:0.0in;line-height:18.0pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'1 dormakaba'"><span style="color:black">Intermediate level knowledge of all dormakaba’s product clusters.</span></li> <li style="margin-bottom:0.0in;line-height:18.0pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'1 dormakaba'"><span style="color:black">A customer first mindset</span><span style="font-size:13.0pt;color:black"><br><br></span></li> </ul> <p style="margin-bottom:0.0in;line-height:18.0pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <h1 style="margin:0.25in 0.0in 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">What we offer</h1> <h1 style="margin:0.25in 0.0in 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal"><br><br></h1> <p> </p> <ul> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span><span style="background-color:inherit">Home office allowance </span></span></li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span><span style="background-color:inherit">25 days paid annual leave </span></span></li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span><span style="background-color:inherit">Additional health insurance </span></span></li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span><span style="background-color:inherit">102.26 EUR Food vouchers </span></span></li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span><span style="background-color:inherit">Public transportation card </span></span></li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span><span style="background-color:inherit">Multisport / Coolfit card </span></span></li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span><span style="background-color:inherit">Opportunity for flexibility with a hybrid working model </span></span></li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span><span style="background-color:inherit">Employee Assistance Program (Mental Health, Legal & Financial Counselling) </span></span></li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span><span style="background-color:inherit">Language training opportunity </span></span></li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span><span style="background-color:inherit">Brand new modern office premises in a class A Business building </span></span></li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span><span style="background-color:inherit">Employee referral program </span></span></li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span><span style="background-color:inherit">Fresh fruits in the office </span></span></li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span><span style="background-color:inherit">Training and mentorship programs </span></span></li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span><span style="background-color:inherit">Access to over 15,000 LinkedIn Learning courses to assist in your development </span></span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt 0.5in;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <p style="margin:0.0in 0.0in 8.0pt 0.5in;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <h1 style="margin:0.25in 0.0in 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">Who we are</h1> <p> </p> <h1 style="margin:0.25in 0.0in 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal"><br><br></h1> <p style="margin:0.0in 0.0in 8.0pt;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-align:justify">We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.</p> <p style="margin:0.0in 0.0in 8.0pt;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-align:justify">Work in a place where you matter – apply now!</p>