About this role
Job summary
Join the NHS Alliances Mental Health Network and help support the leaders shaping the future of NHS-funded mental health and learning disability services across England. Shaped by members, the Network helps leaders to exchange ideas, share experiences and challenges, and provide peer support. Working at the heart of a dynamic team, you will play a key role in engaging members, coordinating events and forums, supporting policy projects, and ensuring the smooth delivery of our core activities.
This role is integral to the successful delivery of the Mental Health Network forums, programmes and influencing activities. It requires a proactive, organised approach, strong attention to detail and the ability to build positive working relationships, while supporting cross organisation programmes of work.
Main duties of the job
As an Engagement & Delivery Officer in the Mental Health Network, you will:
Support engagement with members and stakeholders across the Mental Health Network, including supporting the coordination of meetings, visits and communications.Help deliver member forums, events and conferences, ensuring a high-quality experience for participants.Provide project support through research, data collection and the development of briefings and other outputs.Manage key administrative processes, including supporting the delivery of meetings, maintaining records, processing financial requests and responding to member enquiries.
About us
The NHS Alliance is the independent membership body that represents and supports the health and care system in England, Wales and Northern Ireland. We represent, strengthen and support providers and commissioners of NHS care so that the NHS performs at its best and improves patient care across the UK representing frontline reality to government, shaping policy and building capability. We work across the whole NHS as well as within its individual sectors.
Job description Job responsibilities
Engagement support
Supported by the team, help to ensure good engagement with and across the network membership by helping to complete our engagement tracker, coordinate meetings with members and other stakeholders, maintain our CRM, and supporting the coordination of visits.Help to coordinate visits programme when a visit will involve multiple directors, networks or teams.Contribute to cross-network activity, including developing briefings, articles, case studies and member roundtables as required.Project and event support
Support the delivery of network projects to provide holistic, joined-up services for our members.Assist other members of the network in co-ordinating larger events and meetings, including member conferences. This may include sourcing and booking venues and liaising with events staff on logistics.Support the delivery of our key member forums, helping to collate, share and signpost relevant information.Collate data and background research as required to support delivery of policy projects and published outputs.Attend external events to provide logistical and administrative support as required.Provide flexible capacity to respond to evolving business priorities.Administrative support
Support with the delivery of key logistical requirements for the organisation, such as organising travel and accommodation for leaders.Help fulfil processes for effective working across NHS Alliance, for example, organising key cross-organisational meetings, drafting minutes and ensuring actions are fulfilled, and working with internal stakeholders to progress key activity.Process financial requests such as purchase orders.Manage the mental Health Network email account, logging enquiries and ensuring all are dealt with promptly and professionally.Support Network and cross-Network activity with administrative requirements as necessary for example arranging internal and external meetings, arranging catering, preparing and circulating papers before and after the meeting.
Person Specification
Experience Essential
1. Demonstrable administrative experience,such as coordinating meetings, planning travel, diary coordination and cross organisational administration. 2. Excellent written and verbal communication skills, such as letter writing, drafting emails to stakeholders, and writing briefings for events or important meetings. 3. Experience delivering or supporting engagement activity, such as regular stakeholder meetings, organising roundtables 4. Ability to manage a fast-paced workload with multiple competing priorities and responding to emerging priorities or ad hoc requests and requirements. 5. Ability to identify and collate information from a variety of sources to support project delivery 6. A demonstrable interest in working within the health and care sector
Desirable
1. Experience organising meetings with senior leaders, and high-profile events and conferences. 2. Experience using CRM tools, such as Salesforce or Microsoft Dynamics 365, and/or mass marketing or communications tools (such as DotDigital or Mailchimp).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The NHS Alliance
Address 2nd Floor, 18 Smith Square
Westminster, London
SW1P 3HZ
United Kingdom
Employer's website https://thenhsalliance.org/ (Opens in a new tab)