About this role
Job summary
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The post holder will be required to support the team of Medical Secretaries. They will undertake work processing as appropriate, distribute and file documents as and when required. The post holder will also answer telephone enquiries and assist the Medical Secretaries in co-ordination of in-patient waiting lists.
Main duties of the job
The post holder will take direction from the Medical Secretary Team Leader and Operational Services Manager for the day to day running of the service. The post holder will have work delegated to them by the Medical Secretary Team Leader.
The post holder will be required to deal with internal and external telephone queries relating to general patient enquiries and queries pertaining to medical notes. The post holder will be required to locate and track case notes, process documents and notes of meetings and to support the specialty team in the delivery of inpatient waiting list management.
The post holder will be expected to maintain good working relationships and work as an effective team member, to ensure their own work is of a high standard and to share the day to day workload of the specialty team.
The post holder will follow office, departmental and secretarial practices to continually improve service delivery. The post holder may also be involved with the timely resolution of verbal complaints, as well as have involvement in the formal complaints process in line with the Trust's Policy and Procedure for the Handling of Complaints.
The post holder will be required to use a computer for a proportion of the day, have occasional indirect exposure to distressing or emotional circumstances and concentration would be required when on the telephone, inputting data and checking of work
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description Job responsibilities
The post holder will take direction from the Medical Secretary Team Leader and Operational Services Manager for the day to day running of the service. The post holder will have work delegated to them by the Medical Secretary Team Leader.
The post holder will be required to deal with internal and external telephone queries relating to general patient enquiries and queries pertaining to medical notes. The post holder will be required to locate and track case notes, process documents and notes of meetings and to support the specialty team in the delivery of inpatient waiting list management.
The post holder will be expected to maintain good working relationships and work as an effective team member, to ensure their own work is of a high standard and to share the day to day workload of the specialty team.
The post holder will follow office, departmental and secretarial practices to continually improve service delivery. The post holder may also be involved with the timely resolution of verbal complaints, as well as have involvement in the formal complaints process in line with the Trusts Policy and Procedure for the Handling of Complaints.
The post holder will be required to use a computer for a proportion of the day, have occasional indirect exposure to distressing or emotional circumstances and concentration would be required when on the telephone, inputting data and checking of work
Person Specification
Application Essential
English Language - Grade 4/C or above Mathematics - Grade 4/C or above
Desirable
NVQ Level 3 in Business Administration or Health
Application form and interview Essential
Good General Education Able to use own initiative Ability to work as part of a team Good communication skills
Desirable
Experience in NHS setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospital of North Midlands NHS Trust
Address University Hospital of North Midlands
Newcastle Road
Stoke-on-Trent
ST4 6QG
United Kingdom
Employer's website https://www.uhnm.nhs.uk (Opens in a new tab)