About this role
Job summary
Previous applicants need not apply
Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.
To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.
**Please note we are unable to offer visa sponsorship for this role**
Main duties of the job
To register patients on the Patient Administration System
To undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time.
To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame.
To cancel and rebook patient appointments, following the guidelines issued by the relevant service.
About us
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
Salary including High-Cost Area Supplement Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Easy and quick transport links A range of attractive benefits and discounts Access to Blue Light Card and other NHS Discount Schemes Free Pilates classes Full support and training to develop your skills Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Job description Job responsibilities
The post holder will be a member of the trusts Booking & Contact Centre team reporting to the Booking t Centre Manager.
To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trusts outpatient clinics based at City Road and its associated satellite units.
To manage all GP referrals through the e-Referral System.
To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
To ensure adherence to the Trusts Access Policy at all times.
To work as part of a large administrative team and provide cross- cover as and when required.
Person Specification
Skills/abilities Essential
Ability to work within a team in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels. Excellent oral and written communication and interpersonal skills Ability to work independently and take responsibility for day to day workload Ability to work under pressure and to meet deadlines
Knowledge Essential
Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word). Understanding 18 weeks Pathway .
Experience Essential
Administrative experience
Desirable
Experience of working in a busy and demanding customer facing role
Education/Qualifications Essential
Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
Desirable
Evidence of continuing education and development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Moorfields Eye Hospital NHS Foundation Trust
Address Moorfields Eye Hospital
City Road
London
EC1V 2PD
United Kingdom
Employer's website https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)