About this role
Job summary
The post of Receptionist / Clinical coder is a full time, very demanding position, working as part of a team dealing with members of the public and other health professionals.
We are a practice of over 10,000 patients. We have six partners, three salaried doctors, a range of trainee registrars, practice pharmacist, minor illness prescribing nurse, practice nurse and health care assistant, all supported by an excellent admin and management team.
The post is extremely busy, and full training will be given.
Main duties of the job
The main duties include both face to face work on a busy reception, telephone work with patients and other professionals, fulfilling tasks and duties requested by the clinical and management teams, and clinical coding on incoming letters and reports.
a full job description will be available.
About us
We are a practice of over 10,000 patients. We have six partners, three salaried doctors, a range of trainee registrars, practice pharmacist, minor illness prescribing nurse, practice nurse and health care assistant, all supported by an excellent admin and management team.
We have two sites, one in Earlsdon and a branch surgery in Tile Hill Village. Working across both sites is essential.
The team is very supportive and friendly, and full training will be given.
Job description Job responsibilities
SPECIFIC TASKS
Reception
Unlock the surgery in the morning and ensure consulting rooms are tidy for morning surgery. Lock up after surgery has finished, and carry out routine checks required to maintain the security of the building.
Deal with queries and requests from patients and other visitors as required, taking advice from medical staff where necessary.
Change the bedroll in each consulting room after every surgery session and change linen, tea towels and hand towels regularly.
Ventilate and tidy the waiting room and reception area after each surgery session.
Ensure that an adequate supply of stationary is available in the consulting rooms and reception area.
Take blood pressure reading from patients and enter results in patient records.
Booking patients into appointments.
To ensure that we have sufficient stocks for urine pots, swabs etc and ordered. All order forms should be dated and saved in the specific folder and a copy of the order form to be pinned to the notice board until stocks have arrived in surgery.
Administration
Accept and accurately record requests for home visits and allocate these to the Doctors in line with practice policy.
Accept and process requests for repeat prescriptions in line with practice policy.
Book ambulances for patients attending hospital as required.
Take accurate messages for Doctors, Practice Nurses, District Nurses/Midwives, Health Visitors and Practice Manager.
Liase with hospitals and other outside agencies.
Open mail and ensure this is scanned onto the Docman system and sent through to the relevant parties.
Mail that arrives directly into the Docman and clinical system is processed and forward appropriately.
To ensure that phones are answered within 6 rings and that all calls are triaged and booked into the correct surgeries And documented clearly with any information relevant in notes
Computerised Appointments
To carry out tasks associated with the management of the appointments system, and patient records.
Create and cancel computerised appointments for all doctors and nurses as necessary, ensuring that no appointments are booked for doctors or nurses that are not relevant to that specific person.
Management of Patient Records
Retrieve and file paper records as necessary.
To carry out administrative tasks through Emis and Docman associated with prescriptions, hospital and laboratory results, medical reports and patient records in accordance with practice policy.
Maintain accurate records of all new registrations, returned notes, deceased patients and changes to patient details.
Ensure that patients are called for cervical cytology, postnatal examination and pre-school vaccinations as appropriate.
When ordering Methotrexate, Warfarin, etc that all latest bloods are imported into notes and recorded on the request to the doctors. Should latest bloods not recorded then blood form should be requested on the TO Do list and patient should be informed that blood test will be needed.
To monitor the TO DO list and ensure that this has all been completed before the end of the shift.
Ensure that all appointments are booked from the morning surgery before the afternoons to ensure that appointments are not wasted.
To liaise with district nurses, hospitals, social services and other external agencies and to document the information and pass on to the relevant parties.
Any other duties appropriate to the grade requested by the practice manager, practice coordinator, doctors or nurses.
Work additional hours to provide cover during holidays/staff absence and when surgeries run over.
This job description is not an exhaustive list of duties and will change as the requirements of the practice develop. Any changes will be made in consultation with the post holder.
CLINICAL CODING
Coding clinical letters and other clinical documents into the EMIS system .
Person Specification
Qualifications Essential
attached as a separate document
Desirable
attached as a separate document
Experience Essential
attached as a separate document
Desirable
attached as a separate document
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Jubilee Healthcare
Address 41 Westminster Road
Coventry
CV1 3GB
United Kingdom
Employer's website https://www.jubileehealthcarecoventry.nhs.uk/ (Opens in a new tab)