About this role
Job summary
The role involves providing support to the Gastroenterology Specialist Nursing Team Secretaries and Gastroenterology Specialist Nurses across UHD.
It involves providing an efficient telephone service and assisting the patients and Specialist Nurses with any queries, sending out necessary tests to patients for their appointments in a timely fashion, managing virtual clinics, and recording adhoc telephone consultations on PAS systems.
For more information please look at the Job description.
Base location: UHD - Royal Bournemouth Hospital with one day at Poole if required
Interview date: August 17th
For UHD employees, this fixed-term post will be offered as a secondment in line with the Trust's Secondment Policy. Please speak with your line manager before applying.
Main duties of the job
To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients.
Attention to detail and multi tasking is a must as well as a calm and caring attitude and the ability to work well on your own and within a team.
Some NHS experience would be good but full training will be given.
About us
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
For UHD employees, this fixed-term post will be offered as a secondment in line with the Trust's Secondment Policy. Please speak with your line manager before applying.
Job description Job responsibilities
To fully support the secretaries and specialist nurses in their role and to help cover during sickness and annual leave. Look up, sort and file patients results. Use the hospital computer system to access patient details. CRT must be always used when receiving and moving notes. This is mandatory within the Trust. Photocopying, faxing, scanning and general filing. Be responsible forout-going post, meeting afternoon deadline. To answer specialist nurse and secretaries telephones and take messages whenrequired. To maintain helpdesk spreadsheets. To maintain virtual clinics, attending, inputting outcomes and generating follow ups as directed by the SPNs. To record adhoc telephone attendances. Scan all new Choose & Book referrals. Typing clinic/additional letters to GPs,patientsand other Allied Health Professionals, using digital dictation whenappropriate. Assisting SPN Secretarieswith admin duties.
Person Specification
Qualifications Essential
GCSE in English and Maths or equivalent Vocational level 3 in relevant field or equivalent experience
Desirable
Minute taking Skills Medical terminology
Experience Essential
Experience as working as a Medical Secretary
Desirable
NHS Admin Experience
Technical Skills Competencies Essential
Computer literate with word processing experience
Desirable
Audio typing eOps trained on ecamis or similar
Knowledge Essential
Understanding of secretarial procedures Understanding of Microsoft Word
Other requirements specific to the role Essential
Good verbal and written skills Attention to detail Flexibility with working pattern
Personal Attributes Essential
Team member Effective communicator Well-presented Ability to deal with sensitive issues Ability to organise own workload with priorities
Language requirement Essential
Be able to speak English as necessary to undertake the role
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Dorset NHS Foundation Trust
Address UHD Royal Bournemouth Hospital
Castle Lane East
Bournemouth
BH7 7DW
United Kingdom
Employer's website https://www.uhd.nhs.uk/careers (Opens in a new tab)