About this role
Job summary
Alice House Hospice is looking for an experienced and commercially driven Area Retail Manager to lead and support a portfolio of our 9 charity shops across Teesside.
This is an exciting opportunity for an experienced multi-site retail manager who is passionate about developing people, driving sales and delivering exceptional customer service. Reporting directly to the Chief Executive, you will work closely with Shop Managers to maximise retail income, enhance the customer experience and help generate vital funds to support specialist palliative and end-of-life care across our community.
Main duties of the job
We are looking for someone who has:
Proven experience managing multiple retail stores or operating as an Area Manager. A strong track record of delivering sales growth and achieving financial targets. Excellent leadership, coaching and people management skills. Strong commercial awareness and the ability to identify new income opportunities. A full UK driving licence and access to a vehicle for business use.
About us
In return, you'll join a supportive, values-driven organisation where your leadership will directly contribute to improving the lives of local people and their families.
If you're an inspiring retail leader who wants your career to make a real difference, we'd love to hear from you.
Job description Job responsibilities
The Area Retail Manager is responsible for the operational management and performance of a portfolio of Alice House Hospice retail shops. The post holder will provide leadership, guidance and support to Shop Managers and their teams, ensuring that each shop operates to the highest standards of customer service, merchandising, compliance and financial performance.
The Area Retail Manager will work closely with the Chief Executive to maximise income from retail operations, promote the work of Alice House Hospice within the local community, and ensure the retail estate contributes effectively to the Hospice's fundraising objectives.
Retail Operations
Support the delivery of the Hospice Retail Strategy through effective day-to-day management of the retail estate.
Manage the performance of a designated group of Hospice shops to maximise sales, profitability and Gift Aid income.
Provide visible leadership, coaching and support to Shop Managers to achieve agreed income and expenditure targets.
Monitor shop performance through regular visits, analysing sales, costs and key performance indicators.
Identify opportunities to increase income through improved merchandising, stock management, promotions and customer engagement.
Ensure all shops are presented to the highest standards of cleanliness, merchandising and customer service.
Ensure pricing standards are consistent across all shops to maximise income from donated goods.
Support the effective distribution of donated stock and furniture across the retail estate to maximise sales opportunities.
Work with the Warehouse team to ensure efficient stock processing, stock movement and recycling.
Promote and maximise Gift Aid registrations and income across all retail locations.
Minimise waste by developing recycling and sustainability initiatives.
People Management
Recruit, motivate, develop and support Shop Managers, Assistant Managers, Retail Assistants and volunteers.
Carry out regular one-to-one meetings, appraisals and performance reviews with direct reports.
Identify training and development needs and ensure all staff receive appropriate induction and ongoing training.
Support Shop Managers in recruiting, developing and retaining volunteers. - Foster a positive, inclusive and high-performing team culture.
Manage staffing issues in accordance with Hospice policies and procedures.
Financial Management
Support the preparation of annual budgets and provide accurate sales forecasts. - Monitor income and expenditure across the retail estate, taking prompt action where performance falls below target.
Ensure appropriate financial controls and cash handling procedures are followed at all times.
Compliance and Governance
Ensure all retail locations comply with Hospice policies, Health & Safety legislation and relevant retail regulations.
Conduct regular audits to ensure compliance with trading standards, security procedures and Gift Aid processes.
Ensure all accidents, incidents and maintenance issues are reported and addressed promptly.
Community Engagement
Build strong relationships with local businesses, community groups and supporters to increase donations and raise the profile of Alice House Hospice.
Support local marketing initiatives and Hospice campaigns to increase footfall and donations.
Represent the Hospice professionally at community events and networking opportunities when required.
Reporting
Produce regular reports on retail performance, highlighting achievements, trends, risks and opportunities.
Monitor key performance indicators and implement action plans where improvements are required.
Work collaboratively with the Chief Executive to deliver continuous improvement across the retail service.
Person Specification
Qualifications Essential
Personal Specification (Essential Knowledge and Skills) Strong commercial awareness with the ability to identify opportunities to maximise income. Excellent leadership and people management skills. Excellent communication and interpersonal skills. Ability to analyse sales data and implement performance improvement plans. Ability to prioritise workload and manage multiple sites effectively. Good IT skills including Microsoft Office. Understanding of Health & Safety legislation within a retail environment. Commitment to Equality, Diversity and Inclusion. Personal Specification (Essential Personal Attributes) Motivated, enthusiastic and proactive. Commercially focused with excellent organisational skills. Flexible approach to working across multiple locations. Professional ambassador for Alice House Hospice. Ability to work independently whilst contributing positively as part of the wider Retail team.
Desirable
Personal Specification (Essential Other Requirements) Full UK Driving Licence. Access to a vehicle for business use. Willingness to travel between Hospice retail locations. Flexibility to work occasional evenings and weekends to support retail events and business needs
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Alice House Hospice
Address Alice House
Wells Avenue
Hartlepool
TS24 9DA
United Kingdom
Employer's website http://www.alicehousehospice.co.uk/ (Opens in a new tab)