About this role
Job summary
Emergency Services Receptionist
An exciting opportunity has arisen to join our expanding team of Band 2 Receptionists within Emergency Services at UHP.
Supporting the administration within reception areas across Emergency Services, this role requires strong keyboard skills, excellent customer service experience, and the ability to multitask effectively in a busy, fast-paced environment.
The ability to maintain patient confidentiality and demonstrate a professional manner at all times is essential. The post holder will be expected to work with minimal supervision, remain calm under pressure, and exercise sound judgement and decision-making skills, both independently and as part of a team.
If you are seeking a rewarding challenge and feel you have the skills required, this could be the role for you. We have a part-time post available for 23 hours per week, which includes weekend working.
This role will involve working across multiple sites, including Derriford Hospital, Dartmoor Building, the Cumberland Centre, Tavistock, and Kingsbridge.
For an informal discussion or to find out more about the role, please contact Natalie Davey, Support Manager, or Hayley N'Goran, Admin & Rota Coordinator:Email: [email protected] or [email protected]
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification.
Main duties of the job
The post holder will be responsible for the timely and accurate registration of patients, booking appointments, and undertaking a range of administrative duties to support the effective running of the service. The role will involve working within a busy reception environment, ensuring a professional and patient-focused service at all times.
The reception service operates 7 days a week, and the post holder will be required to work a range of shifts, including evenings and weekends, in line with service needs.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care.
The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment manager for this post who will put you into contact with the recruitment team.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case.
We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date.
If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description Job responsibilities
Reception Duties
To receive and welcome patients and relatives to the department and direct to the waiting area. Book in all patients attending the Emergency Services on EPIC and ensure the necessary documents are available before triage. When booking in patients, confirm with patients all demographic details. Understand the importance of accurate data entry. Details are often highly sensitive where there are significant barriers to understanding including patients with mental/physical needs and patients under the influence of alcohol and/or drugs. Escalate concerns to triage nurse when required such as if a patient presents with chest pain, symptoms of a stroke or shortness of breath. Completion of the assault screen for external auditing. Accessing and sharing care plans with authorised clinicians for patients who are vulnerable, at risk or are frequent attenders. Understand the process of booking in overseas patients, done via EPIC. Use EPIC to print wristbands. Use EPIC for the transfer/discharge of patients. Book in unknown patients using the unknown patient process.
For further details please see the attached JD.
Person Specification
Qualifications Essential
oGCSE Maths and English grades 4-9 (A-C) oNVQ Level 2 in relevant subject or equivalent demonstrable experience
Desirable
oEuropean Computer Driving Licence
Knowledge & Experience Essential
oPrevious demonstrable experience carrying out administrative duties oPrevious demonstrable experience working with the general public, in a customer-oriented role
Desirable
oSimilar clerical experience within a healthcare organisation o Previous demonstrable experience using Patient Management System
Aptitude & Abilitites Essential
oNumerate, literate. oGood computing skills, including email and Microsoft Office oAble to enter data accurately onto the computer. oProven ability to work well within a busy environment oProven ability to travel between sites
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Plymouth NHS Trust
Address Derriford Hospital
Plymouth
PL6 8DH
United Kingdom
Employer's website https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)