About this role
Job summary
North West London Pathology (NWLP) is a multi-award winning, innovative and collaborative NHS pathology network serving multiple NHS Trusts and private providers.
We are seeking an experienced General Manager to provide operational leadership and business planning for the Blood Science division. Ensuring the delivery of high quality services to our patients and achieving performance objectives that meet the needs of our owners and clients.
As a key member of the senior management team you will:
Be fully accountable for the operational performance of a large, complex Division. This will include accountability for the delivery of a high quality patient focussed service with clinical safety, governance and quality
Have joint responsibility with the other speciality General Managers and members of the NWLP senior management team for driving forward divisional wide programmes of work and service direction.
Participate in the Senior Managers on-call rota
We are looking for someone with extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services.
Significant experience within the Healthcare sector at General Manager level or equivalent including responsibility for strategic planning and budgetary control for a group of complex medical/surgical/scientific specialities.
Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve staff to meet challenging targets.
Main duties of the job
Delivery of agreed performance indicators in relation to clinical outcomes, clinical efficiency and service line reporting and ensure that all areas of the Division have clearly defined performance objectives supported by a management regime to deliver continuous improvement.
Manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards and Trust wide policies. Manage the resolution of complaints, conflicts and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with Trust policy, procedures and service delivery values and priorities
Responsible for maximising staff engagement across the Division through effective leadership and the application for best practice in people management. Ensure that staff are deployed in a cost effective way and that controls are in place to meet key workforce performance indicators.
Be accountable to the Director of Operations for the sound financial management of the Division, in line with Standing Financial Instructions and following the latest Trust guidance. Ensure processes are in place so that all activity is correctly recorded on a timely basis for income purposes and maintain an effective system of controls to manage pay and non-pay costs in line with the Divisional budget.
About us
Benefits include career development, flexible working, staff wellbeing programmes, staff awards and recognition scheme. We also have available benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan
NWLP Induction
The NWLP induction will run on the first Monday of each month (provided it does not fall on a bank holiday) and includes laboratory training (for relevant laboratory roles). All new staff must attend the NWLP induction during their first week with NWLP.
For 2026, see below the start dates which you will be able to book once you have completed all your pre-employment checks.
Monday 5 October 2026Monday 2 November 2026Monday 7 December 2026
Candidates are advised to consider these start dates before agreeing end of service date with their current employer.
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Qualifications Essential
First degree or equivalent Evidence of other specialist knowledge at higher degree or masters level Recognised Postgraduate Management Qualifications or demonstrable experience of managing a complex healthcare service Extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services
Desirable
Qualifications in Pathology subject matter FIBMS/HCPC/minimum of 10 years post registration experience
Experience Essential
Significant experience within the Healthcare sector at General Manager level or equivalent manager including responsibility for strategic planning and budgetary control for a group of complex medical/surgical/scientific specialities Demonstrable success in delivering large scale change and performance with and through management and clinical teams Track record of financial delivery Experience of writing complex business cases and policies Experience of managing and deciding on complex employment issues Excellent communications skills, written and oral
Desirable
Significant experience in Pathology management
Personal Qualities Essential
Able to demonstrate self-awareness Able to act with integrity, and to value respect and promote equality and diversity Ability to manage and deliver to deadlines and within resources
Working with Others Essential
Ability to build successful teams Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve staff to meet challenging targets including individuals and teams in partnership organisations
Managing Services Essential
Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands Ability to critically analyse complex financial and clinical data sets Able to effectively manage performance by holding themselves and others to account for service outcomes
Improving services Essential
Able to ensure patient safety by assessing and managing risk associated with service developments Able to facilitate transformation and change to improve services
Desirable
Demonstrable success in service turnaround
Setting direction Essential
Able to demonstrate sound political judgement and astuteness in understanding the contexts for change Ability to analyse highly complex problems and to develop practical and workable solutions using knowledge and evidence
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North West London Pathology
Address Trust Wide
London
W2 1NY
United Kingdom
Employer's website https://www.nwlpathology.nhs.uk/ (Opens in a new tab)