About this role
Job summary
We are looking for an enthusiastic team player to join our administration/secretarial team at The Castle Practice.
We have an excellent GP and Nursing Team and a supportive and efficient administrative team.
Current list size 10,700.
We are looking ideally for 30 hours per week with a salary range of £13.06 - £13.76 per hour. **If you do not have the AMSPAR qualification please still apply and email [email protected].
Main duties of the job
General day to day secretarial tasks working for a team of GPs and other additional roles, including referrals, letters, minutes, memos, patient contact via email, phone and messages using SystmOne in an accurate and quality manner.
Hours and salary - we are willing to consider any work pattern to suit candidate working along side current Secretary. Salary can also be negotiated. Ideally we would like someone with General Practice secretarial experience.
About us
We are a busy 8 Doctor Practice based in Castle Bromwich. The Castle Practice is a hard working, friendly team managed by four Partners and Practice Manager. We are supported by a four salaried doctors, 2 nurses, 2 HCAs, Reception and Admin team.
Job description Job responsibilities
Job summary
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner. Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers; in accordance with current policies including the use of the electronic referral service (ERS).
The post holder must be able to work under pressure, effectively prioritise and be able to work to deadlines to meet targets. They will be expected to work to a high professional standard with an eye for attention and detail and a knowledge of medical terminology.
Main duties of the job
To provide a full secretarial service for the Practice e/referral system guidelines and other referral pathways. To ensure 2 week wait referrals are dealt with efficiently and promptly and contain all relevant information, and to keep up to date with changes in referral pathways etc. Processing referrals using the electronic referral system (ERS).
To liaise with clinicians, administration staff, secondary care clinicians and their secretaries, patients and other external organisations, actioning all incoming email and all administrative queries as necessary
To ensure patients are contacted via email and telephone regarding referrals and hospital appointments. Only using the postal system when completely necessary.
Managing all enquires in an effective manner, answering incoming phone calls, transferring calls or dealing with the callers request appropriately
Maintaining an accurate referrals database
Scanning and inputting data of patient related documentation and attaching scanned documents to patients healthcare records
Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
Clinically coding data on SystmOne as required
Carrying out system searches as requested
Maintaining a clean, tidy, effective working area at all times
Supporting all clinical staff with general administrative tasks as requested.
Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.
To assist the Practice Manager with clerical and administrative duties.
To make appointments, hospital bookings and admissions as required.
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
To maintain confidentiality of patient information at all times.
Adaptability and willingness to change in an ever-changing NHS environment.
Person Specification
Qualifications Essential
Good standard of general education GCSE Mathematics C or above GCSE English C or above
Desirable
RSA III Word Processing/Information Technology European Computer Driving Licence (ECDL)
Experience Essential
Previous medical secretary in general practice would be preferred. Experience of MS Office, Web and E-mail Experience of working within a medical environment Experience of eReferral
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Castle Practice
Address 2 Hawthorne Road
Castle Bromwich
Birmingham
B36 0HH
United Kingdom
Employer's website https://www.thecastlepractice.nhs.uk/ (Opens in a new tab)