About this role
Job summary
We have an exciting new opportunity for someone to join our practice as a part time Senior Care Navigator, supporting our care navigator team and working closely with our Site Coordinator.
Main duties of the job
The purpose of the role is to ensure our team of care navigators provide a friendly, efficient and first-class service for our patients and our local clinical team.
Alongside the Site Co-ordinator the postholder will act as the point of contact for all clinicians and other surgery colleagues with any issues.
About us
Benefits of the job:
A friendly and approachable team.Generous NHS Pension.Team building opportunities.Opportunities to progress within the organisation.
Job description Job responsibilities
This job description is subject to a flexibility clause and may change according to business requirements.
General Care Navigator duties ensuring an excellent patient service Organising the day-to-day Care Navigator rota and duties alongside the Site Co-ordinator Supporting with training new starters and putting together training plans Supporting the Site Co-ordinator in planning and holding Care Navigator target meetings, and ensuring folders reflect this Supporting the team with difficult calls Oversee the smooth running of the reception area so that it is welcoming, friendly and clean and ensuring up to date information displayed around the practice Support Site Co-ordinator with inductions for new staff,locums,trainees,registrars etc Weekly room planning Weekly monitoring and reporting of calls for team members alongside Site Co-ordinator Order stationary, toners and hygiene products for clinical rooms Pick up on the day maintenance issues alongside Site Co-ordinator Weekly testing of fire alarm's alongside Care Navigation team Monitoring all stationery levels including printer toners, drums and placing orders. according to organisations preferred supplier.
Person Specification
Experience Essential
Qualifications and experience Previous experience of supervising people in a fast paced environment A desire to develop the skills and confidence within a team to fulfil their potential whilst continuously improving patient services Willingness and ability, to assertively manage difficult conversations with patients Ability to build strong working relationships with your team, the wider surgery colleagues and our muti-disciplinary PCN team, and external agencies Excellent communication skills both orally and in writing Ability to work under pressure while maintaining a positive professional attitude
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Robin Lane Health & Wellbeing Centre
Address Robin Lane Health & Wellbeing Centre
Robin Lane
Pudsey
West Yorkshire
LS28 7DE
United Kingdom
Employer's website http://robinlanehealthandwellbeingcentre.com/ (Opens in a new tab)