About this role
Job summary
An exciting opportunity has arisen to join our Manchester Case Management (MCM) team within Manchester Local Care Organisation.
You will be an experienced Administrator, able to work in a fast paced environment ensuring support to the clinical teams with general office duties, referral management, telephone enquiries and appointment booking.
Main duties of the job
Providing effective and efficient clerical and administrative support to Community Health and Integrated Neighbourhood teams.
Coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.
Be the first point of contact and a focal point for the services requiring clear communication and liaison skills.
Work as part of a team at a community base and provide cross cover at other bases during periods of staff absence or increased workload in other teams.
Liaise closely with the multidisciplinary team ensuring the consistent delivery of service. It is essential that the post-holder is able to work flexibly as part of a team to deliver the service requirement.
About us
Join Manchester University NHS Foundation Trust (MFT) and become part of a 30,000 plus strong team, delivering exceptional care to over 1 million people every year. As the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe, we are forward-thinking, committed to clinical excellence and driven to deliver innovation, and continuous improvement.Whether you're beginning your career or taking the next step, MFT offers a stimulating and supportive environment where your contribution truly matters. Our Hive Electronic Patient Record system enables safer, smarter, and more efficient ways of working - empowering you to deliver the best possible outcomes for our patients.You'll be part of a collaborative, multi-disciplinary community, working alongside professionals from a wide range of clinical backgrounds. Together, we push boundaries, share knowledge, and deliver care that transforms lives.At MFT, you'll find a workplace where everyone is respected, supported, and encouraged to thrive. We offer clear clinical pathways for professional development, helping you grow your skills and achieve your ambitions.Your journey at MFT is more than a job - it's an opportunity to make a lasting impact. We'll support you as you shape the future of healthcare, one patient at a time.
Job description Job responsibilities
IMPORTANT CANDIDATE INFORMATION
To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Documents to download heading.
Explore Inside MFT Your Candidate Place
To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.
To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Documents to download heading and once opened, you can either scan QR code or click on the link provided.
Closing vacancy listings early
We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.
Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Disclosure and Barring Service (DBS) check
As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.
What is a DBS Check?
A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:
Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.
Enhanced DBS: Includes the above, plus any additional information held by local police thats considered relevant to the role.
Enhanced with Barred Lists: Includes all of the above, plus checks against the childrens and/or adults barred lists.
Who Needs a DBS Check
Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.
The Costs for a DBS
At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.
For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december
DBS Update Service
Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.
Person Specification
Qualifications Essential
Good standard of numeracy and literacy. Evidence of recent further development / training to NVQ 3 level.
Desirable
IT qualification or equivalent.
Skills and Knowldege Essential
Able to deal confidently and professionally with all members of the MDT including patients and their families, resolving queries and progress chasing Ability to analyse information to resolve problems Good organisational skills. Excellent communications skills. Well-developed negotiating and motivating skills. Experience of servicing meetings and taking minutes. Ability to utilise a range of IT programmes, including Microsoft Office Suite including knowledge of Microsoft Access and PowerPoint.
Desirable
Knowledge of the Health Service. Knowledge of Patient Administration systems e.g. EMIS/HIVE.
Experience Essential
Demonstrable experience of working within and office environment
Desirable
Experience of working with the NHS in a support role.
Personal attributes/abilities Essential
Ability to work as part of a team as well as on own initiative. Adaptable with a flexible approach to work and working hours. Good customer service skills Willingness to work flexibly at various locations in the service. Ability to travel between various locations in the community.
Desirable
Recognition of own limitations/flexibility.
Employer details Employer name Manchester University NHS Foundation Trust
Address Moss Side Health Centre
20 Monton Street
Manchester
M14 4GP
United Kingdom
Employer's website https://mft.nhs.uk/careers/ (Opens in a new tab)