About this role
Position Overview The primary responsibility of the Engineer – IT Patch Management is to deploy Windows OS patches and maintain server and/or workstation health across an enterprise environment. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.
Essential Duties & Responsibilities
• Administer and specialize in Microsoft System Center Configuration Manager (SCCM) capabilities to ensure large enterprise network patch management, distribution and compliance functions are met. • Ensure that device patching is planned, tested thoroughly and deployed with minimum service disruption while meeting Corporate IT and Cyber Security standards. • Troubleshoot and resolve SCCM client health issues that prevent patches from automatically installing. • Monitor workstation patch compliance and manually install patches in order to meet Corporate IT standards. • Monitor server patch compliance and manually intervene to install patches during scheduled server maintenance window. • Develop advanced scripts using PowerShell, Batch or VBScript for both Windows 7 and Windows 10 to automate software removal or mitigate identified vulnerabilities. • Create application packages and deployments in SCCM. • Thoroughly test application packages and deployments before making them available. • Troubleshoot SCCM deployment issues of application packages and when necessary engage with Desk Side Support team to ensure a complete and accurate delivery. • Manage the configuration of complex maintenance windows to ensure minimal downtime to shared services and applications.
Additional Duties & Responsibilities
• Collaborate with Vulnerability Management team to perform scans to accurately report on patch compliance. • Generate management reporting on patch compliance and SCCM client health by device type. • Develop, test, install, configure and troubleshoot computer hardware and software. • Translate business requirements into technical specifications; collaborate with the IT Architecture team to design holistic IT solutions. • Apply technical knowledge to solve a variety of technological challenges. • Work with inter-disciplinary teams to ensure secure, reliable system implementations and upgrades are performed within defined project parameters. • Adhere to SDLC, and project governance internal and regulatory (Sarbanes Oxley & Gaming Control) guidelines, policies, and procedures. • Create and maintain applicable system documentation. • Cross-train and share both business and technology related knowledge with other IT Engineers. • Work cross-functionally with IT peers and business partners. • Safety is an essential function of this job. • Consistent and regular attendance including on-call availability on a rotational basis is an essential function of this job. • Performs other related duties as assigned.
Additional Duties & Responsibilities Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Additional Duties & Responsibilities Minimum Qualifications
• 21 years of age. • Proof of authorization/eligibility to work in the United States. • Bachelor's degree in relevant discipline or equivalent work experience. • Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy. • Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Technology Specialist (MCTS) certifications preferred. • CompTIA Security+, ISC2 Certified Information Systems Security Professional (CISSP) certifications preferred. • 3 years of experience in Information Technology.
Minimum Qualifications
• 3 years of experience in system administration including knowledge of with the Windows registry, interaction of drivers within the OS, group policy processing and unattended (silent) installs of Windows operating systems. • 3 years of experience in SCCM to deploy Windows OS patches. • Experience with using Flexera Admin Studio, Install Shield or other Enterprise Packaging Software. • Strong analytical and problem-solving skills. • Working knowledge of key ITIL processes – Continuous Improvement, Change, Incident, Problem, Release, and Service Request Management. • Ability to work in both a team environment and independently. • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. • Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements Must be able to
• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned. • Physically access all areas of the property and drive areas with or without a reasonable accommodation. • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. • Work in a fast-paced and busy environment. • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.