About this role
Job Title: Communications + Admin Specialist
Job Type: Full-Time
About the client:
This client is a coffee-sommelier-founded luxury coffee brand. Our hero product, Craft Coffee Concentrate, is a premium coffee super-concentrate that combines the ease of instant coffee with premium, sommelier-grade flavor profiles. We sell our products through DTC online, grocery, coffee shops, restaurants, and hotels. We are family-owned and we operate in a fast-paced, startup environment.
Site: drinkkloo.com; IG: @drinkkloo
Notable press:
Bon Appetit - Best Cold Brew Subscriptions; Best Instant Coffee
Food & Wine - Best Cold Brew Coffee Concentrates
Key Role Responsibilities:
Outreach:
Connect with (a) social media influencers and content creators and (b) potential retailers that align with our brand values and target audience. Experience/ability to identify influencers is a plus, but not required. Foster relationships with influencers and retailers through consistent communication and collaboration. Maintain and update outreach records in our CRM system.
Customer Experience & Support:
Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues and improving customer experience. Collaborate with the marketing and sales teams to ensure alignment on customer communication and promotions. Generate reports on customer feedback and service metrics to identify trends and improve processes.
Administrative:
Manage day-to-day administrative tasks, including order processing, inventory management, and data entry.
Requirements
Qualifications:
Excellent English, communication and interpersonal skills. Bachelor’s degree in Business Administration, Communications, or a related field. Proven experience in sales, customer service and/or administrative roles, preferably in the eCommerce or luxury goods industry. Strong attention to detail and organizational abilities. Proficiency in CRM software, Microsoft Office Suite, and data management systems. Benefits
Benefits:
Flexible working hours and remote work opportunities. Direct engagement with founders (listed below) and opportunity to get in on the “ground floor” of a growing startup. Significant training and professional development opportunities.