About this role
Job Type: Part-Time (Possibility of Full-Time) Location: 100% Remote Timezone: US (EST)
About the CompanyA modern, design-led beauty brand focused on high-quality haircare rituals and thoughtful consumer experience. The company is known for its elevated aesthetic, clean product formulations, strong brand storytelling, and a loyal community that values mindful routines. Operations play a key role in supporting the brand’s premium customer experience across e-commerce and retail channels.
Scope of the RoleThe Operations Coordinator will support day-to-day operational workflows across inventory, fulfilment, procurement and backend ecommerce systems. This role starts as part-time for the first few months and has the potential to transitions into full-time. The ideal candidate has hands-on experience with Shopify and CIN7, a strong operational mindset, and preferably a background in the beauty industry.
Duties and Responsibilities:Inventory & System Management
Manage and maintain product data, inventory levels, SKU information, and BOMs (Bills of Materials) across Shopify and CIN7Execute SKU updates, product launches, and operational tasks supporting the ecommerce calendarPerform routine QA checks across systems to ensure data accuracy, operational consistency, and inventory integritySupport the ERP transition and implementation, ensuring accurate data migration and system adoptionMonitor inventory accuracy metrics and support physical inventory auditing processesFulfillment & Order Management
Coordinate fulfillment processes, troubleshoot order issues, and ensure timely shipments across all distribution channels (DTC, wholesale, retail)Monitor order flows and communicate with 3PL warehouse team to ensure smooth receiving, QC, kitting, and distribution operationsProcess and track intra-warehouse transfers and inventory movementsSupport customer service escalation by providing operational insights (inventory availability, order status, shipment tracking)Procurement & Supply Chain Coordination
Track and manage purchase orders from creation through delivery, maintaining accurate records in CIN7Monitor incoming POs, supplier timelines, lead times, and coordinate with warehouse on inbound shipmentsServe as a point of contact for supplier communications regarding order confirmations, shipment tracking, delivery schedules, and issue resolutionFlag potential supply chain delays that could impact inventory availability or product launchesSupport demand planning activities by tracking sales trends and promotional calendarsMaintain accurate costing data and coordinate with finance to reconcile supplier invoices against purchase orders and receiptsAssist with supplier onboarding including documentation collection and system setup Requirements:Must have: Strong experience with Shopify and CIN7 (mandatory).Preferred: Experience in the beauty industry or high SKU-count consumer brands.2–4 years in ecommerce operations, fulfilment, or supply chain coordination.Excellent organisational skills and attention to detail.Ability to work EST hours and communicate clearly across global teams.Comfortable in a fast-paced environment with shifting priorities.Strong problem-solving skills and ability to work independently.Preferred QualificationsExperience in the beauty industry or high SKU-count consumer brandsFamiliarity with EDI systems and wholesale/retail order managementUnderstanding of supply chain metrics (lead times, inventory turnover, fill rates)Knowledge of BOM maintenance and SKU lifecycle managementExposure to 3PL warehouse operations and fulfillment processes Work Style & CompetenciesAbility to work EST hours and communicate clearly across global teams and time zonesComfortable in a fast-paced, high-growth startup environment with shifting prioritiesDetail-oriented with strong organizational and time management skillsProactive communicator who knows when to escalate issuesTeam player who thrives in cross-functional collaborationProcess-driven mindset with continuous improvement orientation