About this role
Position: Social CX Support
Hiring Location: South Africa
Employment Type: Full-Time (Remote)
Type of contract: Independent contractor
OverviewThis role focuses on delivering high-quality social engagement, creator communication, and community support across TikTok Shop, Instagram, and TikTok. The position requires fast, thoughtful responses, strong organizational skills, and a proactive approach to building and nurturing creator relationships.
Responsibilities: Manage customer inquiries and creator communication across TikTok Shop (Seller Center & Affiliate Center), including timely responses, flagging priority messages, escalating high-value creator opportunities, and maintaining a clean, organized inbox. Respond to DMs on Instagram and TikTok across general and request inboxes, reply to comments on brand posts, and actively engage with tagged content to strengthen community presence. Support proactive relationship-building by interacting with current and prospective influencers, affiliates, and UGC creators, fostering long-term partnerships through consistent social engagement. Assist with influencer, affiliate, and UGC outreach via social channels as needed. Identify and escalate high-value engagement opportunities, such as strong creator mentions, viral content, or strategic community interactions. Monitor trends, conversations, and platform activity to inform engagement strategies and contribute insights to the broader social team. Maintain a consistent brand voice and tone across all customer, creator, and community interactions.
Required Skills & Experience:1–2+ years in social media engagement, community management, influencer coordination, or related roles. Strong proficiency with TikTok, Instagram, and TikTok Shop Seller Center. Experience managing high-volume social inboxes and customer-facing interactions. Excellent writing skills with the ability to adapt tone to brand voice. Strong judgment on when to escalate creator or customer messages. Highly organized with the ability to maintain clear, structured inbox systems. Comfortable navigating creator, UGC, and affiliate relationships.