About this role
Production
• Responsible for personal performance metrics.
• Responsible for team performance metrics.
• Assist with closing other team members tours and packages.
• Meet or exceed expectations for both face to face and phone marketing metrics.
Executes Strategy
• Execute tactical marketing plans as set by the marketing leadership to exceed plan; tour & package flow, cost/sales, efficiency, and net volume targets for local Marketing.
• Train & onboard marketing team members.
• Champion Hilton quality customer care culture throughout all Marketing channels.
• Secure future business through package sales.
Drives Execution
• Handle marketing related guest issues as determined by marketing leadership.
• Assist with tour or marketing related issues.
• Responsible for Marketing presence at Sales Centers as needed.
Build and Lead Talent
• Assist with ongoing training to increase production.
• Proactively seek and schedule ongoing workshops and training sessions to support maximum production, team building and corporate culture.
• Coach the marketing team related to guest service and marketing constantly.
• Demonstrate and champion the usage of correct policies and procedures.
Drive for Results
• Monitor the Marketing Coordinator’s sales pitch and customer interactions on a consistent basis.
• Facilitate marketing initiatives on the floor.
• Create and foster and motivated team environment out in the field.
• Assists with managerial responsibilities as needed.
Overall
• Must be available to work a flex schedule including nights, weekends, and holidays.
• Carries out all reasonable requests by management.