About this role
The role is responsible for independently driving new initiatives, enhancements, and projects across CIMB’s Consumer Digital platforms, including CIMB OCTO web, CIMB OCTO mobile app and Wealth platform, in alignment with the overall digital banking and product enablement roadmap. The role encompasses end‑to‑end ownership of product vision, strategy, and delivery for digital banking, wealth, and operational excellence solutions, with a strong focus on enhancing customer experience, improving operational efficiency, and supporting business growth.
This role requires analysing and managing business requirements, guiding team members, preparing approval and governance papers, resolving delivery and production challenges, and ensuring operational support within stipulated SLAs. It plays a key role in driving digital transformation by expanding self‑service capabilities, streamlining digital journeys, reducing reliance on branches and contact centres, and eliminating operational pain points through automation, process redesign, and innovative digital solutions.
The ideal candidate demonstrates strong communication and stakeholder management skills, deep analytical thinking, and applies design thinking principles to deliver frictionless, high‑adoption digital experiences across banking and wealth products.