About this role
<div> <div> <p><span style="font-size:14.0pt">The purpose of the <strong>Assistant Multi-Unit Manager at Hartsfield - Jackson nternational Airport</strong> is to provide operational support and oversight for retail operations, serving as a key management layer between Shift Managers and Multi-Unit Management. This role ensures consistent execution of operational standards, supports staff development, and maintains accountability for performance metrics while serving as a key communication link between front-line management and senior leadership. </span></p> <p> </p> <p><span style="font-size:14.0pt">Salary: 51k - 61k +Bonus Opportunities!</span></p> <p> </p> </div> <div> <p><span style="font-size:14.0pt"><strong>Essential Functions: </strong></span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Ensures strict adherence to all retail operations Standard Operating Procedures (SOPs) by conducting regular audits, holding Shift Managers and hourly team members accountable for operational checklist compliance, and implementing corrective actions when deviations are identified; maintains consistent operational standards across assigned areas through systematic monitoring, documentation, and enforcement of established protocols </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Provides coaching, support, and performance feedback to Shift Managers and retail associates while ensuring proper scheduling, coverage, and adherence to company engagement behaviors </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Monitors and analyzes operational and financial data to support achievement of unit goals, implements corrective actions as needed, and provides insights to Multi-Unit Manager on performance trends </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Oversees daily inventory procedures, coordinates with vendors on supply chain issues, maintains equipment functionality, and ensures proper receiving and processing procedures are followed </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and supports operational budget objectives </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Maintains working knowledge of brand standards and lease agreements, ensures visual merchandising and store presentation meet requirements, and provides training to associates on brand compliance </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Resolves complex customer and associate issues using sound judgment, ensures exceptional service delivery, and implements strategies to enhance customer satisfaction and revenue generation </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Conducts on-the-job training for associates and Shift Managers, communicates company initiatives and changes, and serves as liaison between front-line staff and Multi-Unit Manager </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Ensures all federal, state, and local safety and health standards are understood and followed, trains staff on safety protocols, and maintains compliance with all regulatory requirements </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Maintains proficiency in management systems (MIV, Crunch Time, Kronos), embraces new technology implementations, and trains associates on system usage and best practices </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Implements marketing programs and promotional activities as directed, develops creative revenue-enhancement strategies, and provides operational support to achieve business objectives </span></p> </li> </ul> </div> <div> <p> </p> </div> <div> <p><span style="font-size:14.0pt"><strong>Reporting Relationship & Role Information: </strong></span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">This position typically reports to zone leadership within the assigned location </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">The Assistant Multi-Unit Manager position falls under the Fair Labor Standards Act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">The Assistant Multi-Unit Manager position requires varied scheduling with presence during different operational periods to monitor and support Shift Manager activities across various days and times </span></p> </li> </ul> </div> <div> <p> </p> </div> <div> <p><span style="font-size:14.0pt"><strong>Minimum Qualifications, Knowledge, Skills, and Work Environment: </strong></span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Education and Experience: The combination of education and professional experience must exceed 4 years: </span></p> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-size:14.0pt"> <ul style="list-style-type:circle"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">In a leadership role: Requires 2 years of experience supervising a team of retail operations professionals engaged in executing multi-unit retail management programs </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-size:14.0pt"> <ul style="list-style-type:circle"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">In a technical role: Requires 4-6 years of retail operations experience engaged in developing and delivering store management, merchandising, and customer service programs </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-size:14.0pt"> <ul style="list-style-type:circle"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">A bachelor's degree in Business Administration, Retail Management, Marketing, or related program can count for 2 of the 4-year requirement </span></p> </li> </ul> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Specialized Training: </span></p> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-size:14.0pt"> <ul style="list-style-type:circle"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Knowledge of state and federal retail, employment, safety, and consumer protection regulations and statutes </span></p> </li> </ul> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Specialized Skillset/Competencies/Traits: </span></p> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-size:14.0pt"> <ul style="list-style-type:circle"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Strong knowledge of retail inventory management, planogram execution, and visual merchandising standards </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-size:14.0pt"> <ul style="list-style-type:circle"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-size:14.0pt"> <ul style="list-style-type:circle"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Ability to analyze retail KPIs including sales per square foot, inventory turnover, shrink rates, and customer conversion metrics </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-size:14.0pt"> <ul style="list-style-type:circle"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Understanding of retail space optimization, category management, and seasonal merchandising strategies </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-size:14.0pt"> <ul style="list-style-type:circle"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Business acumen with retail operations mindset required to understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-size:14.0pt"> <ul style="list-style-type:circle"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the retail associate population, and individual store circumstances </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-size:14.0pt"> <ul style="list-style-type:circle"> <li style="font-size:14.0pt"> <p><span style="font-size:14.0pt">Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals </span></p> </li> </ul> </li> </ul> <p> </p> </div> </div><p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Times New Roman', serif">Opportunity, growth, and meaningful rewards! We offer: </span></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Times New Roman', serif">Health, dental and vision insurance</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Times New Roman', serif">Generous paid time off (vacation, flex or sick)</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Times New Roman', serif">Holiday pay</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Times New Roman', serif">*401(k) retirement plan </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Times New Roman', serif">*Company paid life insurance</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Times New Roman', serif">*Tuition reimbursement</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Times New Roman', serif">Employee discounts across all company brands</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Times New Roman', serif">Employee assistance program</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Times New Roman', serif">Training and exciting career growth opportunities</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Times New Roman', serif">Referral program – refer a friend and earn a bonus</span></li> </ul> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Times New Roman', serif">*Benefits may vary by position so ask your recruiter for details.</span></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 7.5pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Times New Roman', serif">Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).<strong> </strong></span></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p>