About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></H2> </div><div><p>The Customer Solutions Design Practitioner delivers end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you’ll be doing</b></H2> </div><div><p>1. Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.<br>2. Executes the technical direction and delivers optimum solution design for customers.<br>3. Reviews and validates both new developments and in-life products and services, ensuring full integration across all aspects.<br>4. Contributes to the improvement of design and delivery capabilities for end-to-end technical solutions.<br>5. Delivers customer solution design engagement and statement of work creation, including any 3rd party deliverables.<br>6. Executes customer migration planning and implementation.<br>7. Supports on impact assessments and design documentation updates.<br>8. Supports all parties throughout the project lifecycle to determine the optimum solution design for customers.<br>9. Resolves solution and service issues, leads root cause analysis, troubleshooting and escalation.<br>10. Undertakes the delivery of performance and process improvements.<br>11. Develops and shares with team knowledge on emerging trends and changes in customer solution design.<br>12. Supports the implementation of ways to improve working processes within the area of customer solution design through data analysis to identify issues and areas of improvements.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Skills / Experience</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Desirable Skills / Experience</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Our Package</b></H2> </div><div></div></div></div>