About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></H2> </div><div><p>The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you’ll be doing</b></H2> </div><div><p>1. Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.<br>2. Manages and recommends on the technical direction and helps determine the optimum solution design for customers.<br>3. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.<br>4. Drives the improvement of design and delivery capabilities for end-to-end technical solutions.<br>5. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.<br>6. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.<br>7. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.<br>8. Undertakes customer migration planning and implementation.<br>9. Coordinates impact assessments and design documentation updates.<br>10. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.<br>11. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.<br>12. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.<br>13. Mentors other customer solution designers, helping to improve the team's abilities by acting as a technical resource.<br>14. Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer solution design.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Skills / Experience</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Desirable Skills / Experience</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Our Package</b></H2> </div><div></div></div></div>