About this role
<p><strong>Closing Date: Friday 31st July 2026</strong></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></H2> </div><div><p>As a Supplier Relationship Manager within our Supplier Quality, Development and Compliance function, you’ll play a hands‑on role in improving the performance of suppliers delivering consumer electronics — from devices and CPE to accessories.</p> <p>You’ll be at the forefront of ensuring product quality, reliability and compliance, both at launch and throughout the in‑life lifecycle. Working directly with suppliers and internal teams, you’ll identify issues, drive structured problem resolution, and deliver measurable improvements that enhance customer experience and business performance.</p> <p>Your work will directly contribute to:</p> <ul> <li> <p>Improving product quality and reducing customer‑impacting issues</p> </li> <li> <p>Driving supplier accountability and performance</p> </li> <li> <p>Ensuring compliant, reliable products reach the UK market</p> </li> <li> <p>Supporting improvements across repair, refurbishment and returns</p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you’ll be doing</b></H2> </div><div><p>As a key partner to our suppliers and internal stakeholders, you will:</p> <h3>Supplier Performance & Quality</h3> <ul> <li> <p>Manage in‑life supplier performance for assigned suppliers</p> </li> <li> <p>Review supplier quality scorecards and identify performance gaps</p> </li> <li> <p>Agree, track and drive improvement actions</p> </li> </ul> <h3>Structured Problem Solving</h3> <ul> <li> <p>Lead 8D problem‑solving activities</p> </li> <li> <p>Identify and validate root causes</p> </li> <li> <p>Implement corrective actions and verify effectiveness</p> </li> </ul> <h3>Product Quality Improvement</h3> <ul> <li> <p>Work directly with suppliers to reduce defects and recurring failure modes</p> </li> <li> <p>Address reliability issues and customer‑impacting problems</p> </li> </ul> <h3>New Product Introduction (NPI)</h3> <ul> <li> <p>Support supplier readiness checks</p> </li> <li> <p>Contribute to quality planning and risk identification</p> </li> </ul> <h3>Supplier Site Visits & Audits</h3> <ul> <li> <p>Conduct on‑site assessments to identify issues and promote good manufacturing principles</p> </li> <li> <p>Drive corrective actions and follow‑up improvements</p> </li> </ul> <h3>Returns, Repair & Refurbishment</h3> <ul> <li> <p>Analyse defect trends</p> </li> <li> <p>Support supplier corrective actions to improve performance</p> </li> </ul> <h3>Product Quality & Compliance</h3> <ul> <li> <p>Carry out basic environmental and product compliance checks</p> </li> <li> <p>Support technical investigations where required</p> </li> </ul> <h3>Collaboration & Stakeholder Engagement</h3> <ul> <li> <p>Build strong relationships with internal teams and suppliers</p> </li> <li> <p>Support ongoing improvement and effective issue resolution</p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Required Skills / Experience</b></H2> </div><div><h3>Essential</h3> <ul> <li> <p>Ability to travel internationally (including Asia) ~20–40 days per year</p> </li> <li> <p>Ability to travel within the UK for supplier visits, audits and stakeholder engagement</p> </li> <li> <p>Experience working with consumer electronics, telecoms devices or similar product environments</p> </li> <li> <p>Proven experience managing suppliers in‑life, including performance monitoring and issue resolution</p> </li> <li> <p>Practical experience in root cause analysis, structured problem solving (e.g. 8D), and managing product/manufacturing quality issues</p> </li> <li> <p>Ability to use data to identify quality issues, monitor performance and drive improvements</p> </li> <li> <p>Working knowledge of manufacturing processes (plastics, PCB assembly, final assembly) and their impact on product quality and reliability</p> </li> </ul> <h3>Desirable</h3> <ul> <li style="list-style-type:none"> <ul> <li> <p>Experience in repair, refurbishment or returns environments</p> </li> <li> <p>Awareness of product compliance requirements (RoHS, REACH, CE)</p> </li> <li> <p>Exposure to NPI or product launch activities</p> </li> <li> <p>Familiarity with quality tools such as SPC, Six Sigma or similar</p> </li> </ul> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Our Package</b></H2> </div><div><p>Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. </p> <p> </p> <p>Your core benefits include: </p> <p><br>10% on target annual bonus <br>Access to an online private GP 24/7 for you and your immediate family<br>Market-leading paid carers leave with up to 2 weeks off<br>Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay <br>Discounted EE and BT products, including mobile and broadband <br>Market leading Pension scheme – 5% from you and 10% from us<br>Holiday purchase scheme </p> <p> </p> <p>You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.</p></div></div></div><p>At EE, we’re harnessing the power of technology to bring people together and make life better.</p> <p>You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. </p> <p>We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. </p> <p>We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance. </p> <p><em>[For corporate TA within Consumer]</em></p> <p>EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‑brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.</p> <p>You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale.</p>