About this role
Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Policy Specialist Job Summary: Facilitate development, amendment and revocation of branch Policies and Procedures (P&P) ensuring that these P&Ps are compliant with regulations and internal control standards, relevant, operable, clear and consistent with related P&Ps. Specific Duties & Responsibilities: Facilitate collaboration with BBS-BOSG-BBOD and other stakeholders relative to the documentation, amendment and revocation of branch P&P. Ensure that the P&P proposal is consistent with related policies and procedures, identifying and addressing any discrepancies to maintain uniformity and coherence in policy handling and implementation. Prepare drafts of the P&P proposal and coordinate the review process with all stakeholders and control units to ensure complete feedback and sign-off. Prepare and compile responses to comments/issues raised by stakeholders and control units and secure responses from the BU proponent. Mediate between business units with competing policy requirements, works to achieve resolution, and where necessary, discuss/escalate the issue to the Department Head. Ensure that final approval for P&Ps is secured from the relevant approving authority before dissemination to the branches and other impacted business units. Update the branch P&Ps impacted by the recent BSD circulars, announcements released. Prepare and maintain a comprehensive archive of all P&P-related documents, including drafts, approvals, and comments ensuring traceability and for ease of retrieval. Maintain and regularly update the Project Monitoring Tool (PMT) to track the progress, status, and timelines of all P&P projects and initiatives. Gain understanding of the features and functionalities of the bank’s system/applications, as well as its products and services, to ensure the P&P documentation aligns with system capabilities, product offerings, and operational constraints. Monitor and report project status and periodic updating progress regularly to Department Head, team members and client counterparts Perform other tasks and projects as directed by management. Other Details: Rank: Junior Officer Unit: Branch Banking Sector / Branch Operations Support Group / Business System Division / Policy Development Department Location: GT Tower, Ayala Avenue corner H.V. Dela Costa Street, Makati City