About this role
<p style="line-height:normal;margin:0.0cm 0.0cm 10.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><u><span style="font-size:12.0pt">Your Role</span></u></strong></p> <ol style="margin-top:0.0cm;margin-bottom:0.0cm" start="1" type="1"> <li style="line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Digital Transformation & Innovation</strong></li> </ol> <ul> <li style="list-style-type:none"> <ul> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Lead end-to-end digital transformation initiatives.</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Identify opportunities to optimize operations using emerging technologies such as <strong>AI, machine learning, and RPA</strong>.</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Champion the adoption of digital tools, platforms, and automation solutions to enhance end to end service chain on efficiency.</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Monitor performance of deployed solutions and continuously enhance based on business needs.</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure governance, compliance, and best practices in automation implementation.</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Collaborate with IT and business stakeholders to design scalable, future-ready solutions.</li> </ul> </li> </ul> <ol style="margin-top:0.0cm;margin-bottom:0.0cm" start="2" type="1"> <li style="line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Project & Stakeholder Management</strong></li> </ol> <ul> <li style="list-style-type:none"> <ul> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Lead and manage multiple transformation projects simultaneously, ensuring delivery on time, within scope, and budget.</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Develop project plans, timelines, and resource allocation strategies.</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Coordinate across internal operations teams and external partners/vendors.</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Provide regular updates to senior leadership on project status, risks, and outcomes.</li> </ul> </li> </ul> <ol style="margin-top:0.0cm;margin-bottom:0.0cm" start="3" type="1"> <li style="line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Operational Excellence</strong></li> </ol> <ul> <li style="list-style-type:none"> <ul> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Analyze operations services performance data and identify improvement areas.</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Design and implement process improvements to enhance productivity and service quality.</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Establish KPIs and dashboards to track performance and measure success of transformation initiatives.</li> </ul> </li> </ul> <ol style="margin-top:0.0cm;margin-bottom:0.0cm" start="4" type="1"> <li style="line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Team Leadership</strong></li> </ol> <ul> <li style="list-style-type:none"> <ul> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Lead and manage a team of professionals, fostering a culture of innovation and continuous improvement.</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Provide guidance on digital tools, methodologies, and agile ways of working.</li> </ul> </li> </ul> <p style="margin:0.0cm 0.0cm 10.0pt;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:115%"><span style="font-size:12.0pt"><strong><u>To succeed in this role:</u></strong></span></p> <ul> <li style="list-style-type:none"> <ul> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Tertiary education qualifications in computer science, AI and data science, business management, digital transformation management or related fields.</span></li> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Experience with system integration, APIs, workflow automation, or digital transformation initiatives.</span></li> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Good understanding of AI technologies such as LLMs, agentic AI, MaaS, RAG, AI model training, fine-tuning and inferencing.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Strong management skills with solid management abilities</li> <li style="line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Demonstrated leadership skills with a strong sense of innovation and adaptability to meet the company’s business needs</li> <li style="line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Excellent communication, interpersonal, and customer-handling skills</li> <li style="line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Self-motivated and able to act as a team player</li> </ul> </li> </ul>