About this role
<p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Assistant Manager – Crisis & Emergency Management Services</strong></span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Service Line:</strong> Assurance</span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Function:</strong> Forensics - Crisis & Emergency Management Services</span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Level:</strong> Assistant Manager</span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Location:</strong> EY – Middle East and North Africa</span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Role Overview</strong></span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">EY is seeking an experienced Assistant Manager to join our Crisis & Emergency Management Services team. The successful candidate will support the delivery of crisis, emergency, and resilience engagements for clients across the region, applying leading international standards — particularly <strong>ISO 22361 (Crisis Management — Guidelines)</strong> — and relevant national crisis management frameworks. The role combines hands-on delivery, project management, and client engagement, working alongside senior leadership to strengthen organizational preparedness and response capabilities.</span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Key Responsibilities</strong></span></p> <ul style="text-align:justify" type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead and manage the delivery of crisis and emergency management engagements, ensuring quality, timeliness, and alignment with client objectives.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Apply <strong>ISO 22361</strong> and relevant <strong>national crisis management frameworks</strong> to design crisis governance, response structures, playbooks, and escalation processes.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Conduct maturity and gap assessments, develop remediation roadmaps, and support implementation of crisis and resilience programs.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Design and facilitate crisis simulations and tabletop exercises, including scenario development, facilitation, and after-action reviews.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Manage project workstreams — scope, timelines, budgets, deliverables, and stakeholder coordination.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Develop executive-ready deliverables (frameworks, playbooks, assessment reports, dashboards) for client leadership.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Build and maintain strong client relationships and support business development activities, including proposals and RFP responses.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Coach and develop junior team members and contribute to knowledge sharing across the practice.</span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Qualifications & Experience</strong></span></p> <ul style="text-align:justify" type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Bachelor's degree</strong> in a relevant field (e.g., Risk Management, Business Continuity, Emergency/Crisis Management, Engineering, Business Administration, or a related discipline).</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Minimum 3 years</strong> of relevant experience in crisis management, emergency management, business continuity, or organizational resilience.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong working knowledge of <strong>ISO 22361</strong> and demonstrated experience applying <strong>national frameworks related to crisis management</strong>.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Hands-on experience delivering crisis/emergency management or resilience engagements, ideally within a consulting or advisory environment.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proven project management and stakeholder management capabilities.</span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Certifications (two or more preferred)</strong></span></p> <ul style="text-align:justify" type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">ISO 22361 / Crisis Management certification</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">ISO 22301 Lead Implementer / Lead Auditor (Business Continuity)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Certified Business Continuity Professional (CBCP) / MBCI / CBCI</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Project Management Professional (PMP) or equivalent</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Other relevant crisis, resilience, or risk certifications</span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Skills & Attributes</strong></span></p> <ul style="text-align:justify" type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong analytical, problem-solving, and report-writing skills.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent communication and presentation abilities (English required; Arabic an advantage).</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to manage multiple priorities and perform under pressure.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Collaborative team player with a client-focused mindset.</span></li> </ul> <p style="text-align:justify"> </p>