At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY Job Description Job Title: L&D Learning Deployment Specialist Skill Level: Experienced Job Summary: Talent Services (TS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres. Learning supports a specific Region and acts as part of the extended Region Learning team. VTH works in a fully integrated way with onshore Learning colleagues, participating in meetings, projects and planning activities as part of one team and is aligned with the Learning Global Process Model and initiates learning processes via existing workflow (SNOW intake forms) for execution by TSS managed services (CAT and DAT). TS Senior Associate - Learning Deployment Specialist – This role is responsible for the deployment of multiple courses within one or more curriculum working alongside the Senior Deployment specialist and/or Learning Program Manager. Also, it will be responsible to create learning courses, execute deployment plans, track budgets and manage the end-to-end execution. Provides oversight of Learning administration activities and reports on course feedback. Applications Used: SuccessFactors (Learning Management System), Service-Now, Calculo, Other L & D specific tools Essential Functions of the Job: Responsibilities: <ul> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Build initial course scheduling offering schedule for review</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Submit requests to Schedule Offerings and to publish content in SuccessFactors</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Support the end-to-end execution of Learning course deployment plans and budgets, including conference and event management including:</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Venue booking and management</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Management of training material</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Monitoring of participant nominations working alongside GDS TSS Deployment Administration team</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Management of learner cancellations, no shows and missed sessions, including coordinating training dates and nominations</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Manage the budget, accruals, forecasts and actual costs of courses you are responsible for, supporting all Finance related activities as set out in the Learning Deployment model</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">First point of contact for queries from the practice in relation to the courses assigned, in addition to ongoing management of learning mailboxes and referrals from GDS TSS</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Prepare facilitators for delivery of learning courses (logistics) and support in the management of facilitators</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Provide oversight of learning deployment administration activities taking responsibility for the detailed review of work performed by the GDS TSS Deployment Administration team assigned.</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Manage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Build and maintain close working relationships with TSS Learning deployment administration contacts (where relevant) Coach and support the GDS TSS Learning administrators to increase their knowledge, skills and competence within their role along with their understanding of the region by providing transparent and supportive feedback</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Learning on-site support (as required)</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Realise operational excellence through maintaining thorough understanding of, and adherence to, the Regional Learning Deployment Operating Model</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Develop and maintain relationships with key stakeholders relevant for courses and client group, to enable the successful deployment. Stakeholders may include GDS TSS, Learning Consultants (Senior Deployment Specialists), Facilitators, external suppliers, Service Line resourcing teams, Learning Champions, Quality and Efficiency networks, ROI and FSO</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Support the induction of new team members</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Support the hosting and production of online modules, webcasts and virtual learning projects. Advise on best practice, for example interactivity during virtual classroom sessions.</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">VC producer role where Global VC team can’t support</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Ideas generation and rollout of networking elements within virtual learning programmes</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Access reports on Learning course L1 – L3 evaluation feedback</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Contribute to other activities or projects across the wider Talent Development function</li> </ul> Knowledge and Skills Requirements: <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Commercial acumen and business awareness</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Understanding of EY and EY Talent</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Stakeholder management / business consulting</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Provide evidence-based insights, analytics and analysis to the Talent Development team</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Drive and deliver quality services and products to Talent</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Ability to engage and influence others, with good change management skills and a desire to embrace and drive change, act as a change champion to support process improvements and demonstrate best practice</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Ability to learn new processes and skills quickly</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Proactive problem solver with solutions mindset</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Flexible and dependable; willing to adjust the work schedule as necessary to meet peak demands and customer requirements</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Budget planning and financial management skills and experience</li> </ul> Other Requirements: <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Other Language proficiency to be considered based on region/center specific requirements</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Flexibility in working hours to accommodate multiple time zones as needed</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">This role requires supporting the MENA time zones</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">MENA coverage will be Mon – Fri working week</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">May need to work extra hours in case of special customer requirements</li> </ul> Job Requirements: Education: <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Master’s / bachelor’s degree in business or HR related discipline. Preference will be given for those with HR Specialization</li> </ul> Experience: <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Significant experience of working in HR in professional services or corporate environment</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Experience of working in Learning and development is desired</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Working in international and diverse environments</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">5+ years’ work experience preferred</li> </ul> EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Talent Services L and D-Senior Associate-MENA Learning Deployment Specialist (Kochi, KL, IN, 682313) @ EY Global Services

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