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Service Delivery Support (Navi Mumbai, IN) @ Chain IQ Group AG

Navi Mumbai, INOnsiteFull-time
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About this role

<p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;background-color:#ffffff;color:black"><strong>At Chain IQ, your ideas move fast.</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;background-color:#ffffff;color:black">Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients&apos; indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.</span></p> <p> </p><p>It is an exciting time at Chain IQ and our team is looking for a <strong>consultant </strong>in <strong>Service Delivery Support.</strong></p> <p>Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.</p> <p>Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base.</p> <p><strong>Role Purpose</strong></p> <p>The primary purpose is to deliver value-add sourcing services to clients in a structured, professional and consistent manner.</p> <p><strong>Responsibilities</strong></p> <p>We are currently seeking a <strong>consultant</strong> to join the <strong>Service Delivery Support Team. </strong>The <strong>consultant</strong> needs to be a dynamic, highly client-focused individual with proven experience within <strong>contract review process. </strong></p> <p><strong>Main responsibilities will include:</strong></p> <p>• Review of contracts on their quality and accuracy against defined process, data entry into internal and external systems;</p> <p>• Review of risks, mandatory clauses and annexes to maintain accuracy according to procedures and other relevant information related to contracts.</p> <p>• Review of the data entered in the system against the signed contracts with our client’s suppliers.</p> <p>• Ad-hoc, ‘on demand’ and project-based analysis, research, insight provision, logistical and other support for our client’s business development, support procurement, sourcing and category management teams and executives. Examples include supplier background checking/profiling, , internal and external documentation preparation and revision, e.g. client proposals and process manuals.</p> <p>• Ensuring functional KPIs, SLAs, OLAs and other performance objectives are met.</p> <p>• Supporting the manager and team to provide services alongside onshore functions to ensure optimal use of processes and systems for service delivery in Bucharest.</p> <p>• Supporting the Service Delivery Support Team Lead or Senior Managers to challenge onshore functions to ensure optimal use of Bucharest-based Service Delivery Support processes, systems and capabilities.</p> <p>• Any other tasks received from the direct manager or head of department. </p> <p><strong>Requirements</strong></p> <ul style="list-style-type:disc"> <li>2-3 years proven experience in procurement/banking/contract management or review in a corporate environment with a good understanding of the challenges, processes and requirements of sourcing process.</li> <li>very good fluency in English (written and verbal).</li> <li>experience with ERP system.</li> </ul> <p><strong>Key Skills</strong></p> <ul style="list-style-type:disc"> <li>proactive, result oriented team-player with the ability to work independently.</li> <li>ability to respect deadlines and prioritize a busy workload.</li> <li>ability to gain credibility with internal stakeholders and persuade people to change and/or adhere to a certain strategic direction is essential.</li> <li>high attention to detail and strong organizational skills.</li> <li>ability to act quickly.</li> <li>confident decision making.</li> <li>open to changes and positive attitude .</li> <li>positive attitude toward embracing the challenges and changes.</li> </ul><p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black;background-color:white"><strong>Join a truly global team.</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black;background-color:white">We offer a dynamic and international environment where high performance meets real purpose. We&apos;re proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black;background-color:white"><strong>Chain IQ – Create. Lead. Make an impact.</strong></span></p> <p> </p> <p> </p> <p> </p> <p><span style="color:black;background-color:white"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;background-color:white"><em>Information for agencies: </em></span><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;background-color:white"><em>Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.</em> </span></span></p> <p> </p>

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