About this role
<p style="margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <table class="MsoNormalTable" style="width:518.25pt;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:15.5pt"> <td style="width:518.25pt;border:solid white 3.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt" colspan="6" valign="top"> <p style="margin:4.8pt 0.0cm;text-align:center;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:20.0pt;font-family:Elm"><span style="font-family:Arial, sans-serif">.</span></span><span style="font-size:20.0pt;font-family:Elm">Job Description </span></p> </td> </tr> <tr style="height:15.5pt"> <td style="width:518.25pt;border:solid windowtext 1.0pt;border-top:none;background-color:#1f497d;padding:0.0cm 5.4pt 0.0cm 5.4pt" colspan="6" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:white">OVERVIEW</span></strong></p> </td> </tr> <tr style="height:15.5pt"> <td style="width:105.25pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Job Title</span></strong></p> </td> <td style="width:194.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Senior Analyst</span></p> </td> <td style="width:58.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#e6e6e6;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Job Code</span></strong></p> </td> <td style="width:48.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> </td> <td style="width:56.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Grade</span></strong></p> </td> <td style="width:54.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">I2</span></p> </td> </tr> <tr style="height:15.5pt"> <td style="width:105.25pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Group</span></strong></p> </td> <td style="width:194.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Government Products </span></p> </td> <td style="width:58.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#e6e6e6;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Division</span></strong></p> </td> <td style="width:159.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt" colspan="3" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Technology</span></p> </td> </tr> <tr style="height:15.5pt"> <td style="width:105.25pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Department</span></strong></p> </td> <td style="width:194.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Technology Planning & Excellence</span></p> </td> <td style="width:58.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#e6e6e6;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Unit</span></strong></p> </td> <td style="width:159.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt" colspan="3" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> </td> </tr> </tbody> </table> <p style="margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm"> </span></p> <table class="MsoNormalTable" style="width:518.4pt;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:518.4pt;border:solid windowtext 1.0pt;background-color:#1f497d;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:white">ROLE PURPOSE</span></strong></p> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><em><span style="font-size:9.0pt;font-family:Elm;color:white">The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p> </td> </tr> <tr style="height:24.85pt"> <td style="width:518.4pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">The role exists to analyze business needs, define and document requirements, and recommend process and system improvements across the Technology Planning & Excellence function. The Senior Business Analyst acts as a key liaison between business and technical teams, ensuring alignment of technology strategies, operational initiatives, and performance outcomes with organizational objectives and best practices.</span></p> </td> </tr> </tbody> </table> <p style="margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <table class="MsoNormalTable" style="width:518.85pt;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:15.15pt"> <td style="width:518.85pt;border:solid windowtext 1.0pt;background-color:#1f497d;padding:0.0cm 5.4pt 0.0cm 5.4pt" colspan="2" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:white">KEY ACCOUNTABILITIES & ACTIVITIES</span></strong></p> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><em><span style="font-size:9.0pt;font-family:Elm;color:white">This section describes <u>the principal outputs</u> required from the job.</span></em></p> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Key Accountabilities</span></strong></p> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Key Activities</span></strong></p> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt"> <li style="margin:4.8pt 0.0cm 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Business Analysis & Requirements Management</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Elicit, analyze, and document business requirements across technology and operational initiatives. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Translate business needs into functional and technical requirements aligned with enterprise standards. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Validate requirements with stakeholders and ensure clarity, completeness, and traceability. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Support solution design to ensure alignment with defined business objectives.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="2"> <li style="margin:4.8pt 0.0cm 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Technology Strategy & Process Alignment</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Support the development and documentation of technology strategies, standards, and frameworks.</span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure business requirements align with technology architecture and service design principles. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Contribute to aligning operational processes with strategic technology goals. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Assist in evaluating the impact of proposed initiatives on existing systems and services.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="3"> <li style="margin:4.8pt 0.0cm 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Stakeholder Engagement & Collaboration</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Act as a liaison between business stakeholders, technology teams, and external partners. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Facilitate workshops, discussions, and requirement-gathering sessions. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Maintain strong working relationships to ensure alignment and effective communication. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure stakeholder expectations are managed and addressed throughout initiatives.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="4"> <li style="margin:4.8pt 0.0cm 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Performance Monitoring & Reporting</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Support the definition and tracking of KPIs and performance metrics across technology functions. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Analyze performance data to identify trends, risks, and improvement opportunities. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Prepare reports and dashboards to support decision-making. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black"> Ensure accurate documentation of performance outcomes and insights.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="5"> <li style="margin:4.8pt 0.0cm 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Process Improvement & Operational Excellence</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black"> Identify opportunities to improve business processes, workflows, and operational efficiency. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Recommend and support implementation of process enhancements and automation initiatives. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Contribute to continuous improvement initiatives within technology operations. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure alignment with best practices and organizational standards.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="6"> <li style="margin:4.8pt 0.0cm 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">ITSM & Service Optimization Support</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Support the design and improvement of IT Service Management (ITSM) processes and tools. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure services are aligned with ISO 20000 and organizational standards. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Analyze service performance and recommend improvements. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Assist in enhancing service delivery quality and user experience.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="7"> <li style="margin:4.8pt 0.0cm 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Governance, Compliance & Documentation</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Support documentation of policies, procedures, and operational frameworks.</span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Assist in monitoring compliance with standards, audits, and governance requirements. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Maintain accurate and up-to-date documentation of business processes and requirements. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Support preparation of compliance and audit reports.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="8"> <li style="margin:4.8pt 0.0cm 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Project & PMO Support</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Support project planning, prioritization, and execution activities in collaboration with Tech-PMO. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Assist in defining project requirements, scope, and success criteria. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Contribute to governance frameworks including risk, change control, and quality processes. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure proper documentation and knowledge management of project deliverables.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="9"> <li style="margin:4.8pt 0.0cm 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Policies, Processes & Procedures</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Follow all relevant departmental policies, processes, and standard operating procedures. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure work is carried out in a controlled and consistent manner. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Comply with safety, quality, and environmental policies and controls.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="10"> <li style="margin:4.8pt 0.0cm 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Information Security</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0cm 5.4pt 0.0cm 5.4pt"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Comply with all relevant information security practices and standards. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure data integrity, confidentiality, and proper handling of business information.</span></li> </ul> </td> </tr> </tbody> </table> <p style="margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <table class="MsoNormalTable" style="width:518.4pt;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:518.4pt;border:solid windowtext 1.0pt;background-color:#1f497d;padding:0.0cm 5.4pt 0.0cm 5.4pt" colspan="2" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:white">JOB SPECIFICATIONS</span></strong></p> </td> </tr> <tr> <td style="width:144.9pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Academic and professional qualifications</span></strong></p> </td> <td style="width:373.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#f3f3f3;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Certifications in Business Analysis (e.g., CBAP, PMI-PBA) or IT Service Management (e.g., ITIL) are preferred.</span></li> </ul> </td> </tr> <tr> <td style="width:144.9pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Years and Nature of Experience</span></strong></p> </td> <td style="width:373.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#f3f3f3;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span dir="RTL" style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">2-4</span></strong><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">years of experience in business analysis, process improvement, or technology-related roles. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Experience in requirement gathering, stakeholder management, and performance analysis. </span></li> <li style="line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black"> Exposure to ITSM, governance frameworks, or technology strategy environments is preferred.</span></li> </ul> </td> </tr> </tbody> </table> <p style="margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <table class="MsoNormalTable" style="width:518.4pt;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:518.4pt;border:solid windowtext 1.0pt;background-color:#1f497d;padding:0.0cm 5.4pt 0.0cm 5.4pt" colspan="3" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:white">VERSION TRACKING</span></strong></p> </td> </tr> <tr> <td style="width:148.25pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Prepared by:</span></strong></p> </td> <td style="width:370.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#f3f3f3;padding:0.0cm 5.4pt 0.0cm 5.4pt" colspan="2" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> </td> </tr> <tr> <td style="width:148.25pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">First review by:</span></strong></p> </td> <td style="width:370.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#f3f3f3;padding:0.0cm 5.4pt 0.0cm 5.4pt" colspan="2" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> </td> </tr> <tr> <td style="width:148.25pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" rowspan="3"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Approved by:</span></strong></p> </td> <td style="width:88.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Name</span></strong></p> </td> <td style="width:282.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#f3f3f3;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> </td> </tr> <tr> <td style="width:88.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Signature</span></strong></p> </td> <td style="width:282.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#f3f3f3;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> </td> </tr> <tr> <td style="width:88.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Date</span></strong></p> </td> <td style="width:282.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#f3f3f3;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:4.8pt 0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> </td> </tr> </tbody> </table> <p style="margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;font-size:10.0pt;font-family:Arial, sans-serif"> </p>