About this role
<table class="MsoNormalTable" style="width:518.25pt;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:15.5pt"> <td style="width:518.25pt;border:solid white 3.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="6" valign="top"> <p style="margin:4.8pt 0.0in;text-align:center;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:20.0pt;font-family:Elm">Job Description </span></strong></p> </td> </tr> <tr style="height:15.5pt"> <td style="width:518.25pt;border:solid windowtext 1.0pt;border-top:none;background-color:#1f497d;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="6" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:white">OVERVIEW</span></strong></p> </td> </tr> <tr style="height:15.5pt"> <td style="width:105.25pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Job Title</span></strong></p> </td> <td style="width:194.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Director </span></p> </td> <td style="width:58.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#e6e6e6;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Job Code</span></strong></p> </td> <td style="width:48.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"> </p> </td> <td style="width:56.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Grade</span></strong></p> </td> <td style="width:54.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">T3</span></p> </td> </tr> <tr style="height:15.5pt"> <td style="width:105.25pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Group</span></strong></p> </td> <td style="width:194.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Government Product</span></p> </td> <td style="width:58.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#e6e6e6;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Division</span></strong></p> </td> <td style="width:159.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="3" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Technology</span></p> </td> </tr> <tr style="height:15.5pt"> <td style="width:105.25pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Department</span></strong></p> </td> <td style="width:194.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">IT Infrastructure</span></p> </td> <td style="width:58.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#e6e6e6;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Unit</span></strong></p> </td> <td style="width:159.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="3" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Data Center & Infrastructure Services</span></p> </td> </tr> </tbody> </table> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm"> </span></p> <table class="MsoNormalTable" style="width:7.2in;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:7.2in;border:solid windowtext 1.0pt;background-color:#1f497d;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:white">ROLE PURPOSE</span></strong></p> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><em><span style="font-size:9.0pt;font-family:Elm;color:white">The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p> </td> </tr> <tr style="height:24.85pt"> <td style="width:7.2in;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">The role is responsible for leading and managing the Data Centers & Infrastructure Services Unit, ensuring the availability, resilience, security, and scalability of Elm’s on-premises and cloud infrastructure environments. The position oversees data center operations, server and AI infrastructure platforms, storage and backup services, and file synchronization capabilities while driving strategic initiatives, technology modernization programs, vendor management activities, and infrastructure governance to support business continuity, operational excellence, and organizational objectives.</span></p> </td> </tr> </tbody> </table> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <table class="MsoNormalTable" style="width:518.85pt;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:15.15pt"> <td style="width:518.85pt;border:solid windowtext 1.0pt;background-color:#1f497d;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:white">KEY ACCOUNTABILITIES & ACTIVITIES</span></strong></p> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><em><span style="font-size:9.0pt;font-family:Elm;color:white">This section describes <u>the principal outputs</u> required from the job.</span></em></p> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Key Accountabilities</span></strong></p> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Key Activities</span></strong></p> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt"> <li style="margin:4.8pt 0.0in 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Infrastructure Strategy & Leadership</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Develop and execute the unit’s strategic roadmap aligned with Elm’s technology direction and business objectives.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Lead infrastructure modernization initiatives across on-premises and cloud environments.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure alignment between infrastructure capabilities and organizational growth requirements.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Drive continuous improvement and operational excellence programs.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="2"> <li style="margin:4.8pt 0.0in 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Data Center Operations Management</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Direct and oversee all data center operations to ensure service availability and operational stability.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure effective capacity planning, environmental controls, and operational readiness.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Monitor service performance and infrastructure reliability metrics.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Lead initiatives to improve operational efficiency and service quality.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="3"> <li style="margin:4.8pt 0.0in 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Servers, Virtualization & AI Infrastructure</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Manage physical and virtual server environments and related platforms. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Oversee infrastructure supporting advanced workloads including AI environments. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure systems performance, availability, and lifecycle management. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black"> Supervise implementation and maintenance activities.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="4"> <li style="margin:4.8pt 0.0in 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Storage, Backup & Data Protection</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Oversee enterprise storage solutions including SAN, NAS, and cloud storage platforms. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure robust backup, recovery, and disaster recovery capabilities. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Maintain data protection strategies, retention policies, and secure file synchronization services. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure compliance with data protection and business continuity requirements.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="5"> <li style="margin:4.8pt 0.0in 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Cloud & Hybrid Infrastructure Management</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Manage operations across on-premises and cloud infrastructure environments. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure proper utilization and performance of cloud resources. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Support implementation of cloud-related initiatives and services. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black"> Ensure compliance with cloud governance and security requirements.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="6"> <li style="margin:4.8pt 0.0in 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Projects, Initiatives & Transformation</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Lead execution of infrastructure-related projects and initiatives. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure timely delivery within scope and operational requirements. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Coordinate with stakeholders to support implementation activities. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Track progress and resolve issues impacting project delivery.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="7"> <li style="margin:4.8pt 0.0in 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Vendor, Contracts & Financial Management</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Manage vendors providing infrastructure services and solutions. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Oversee contract execution and service delivery compliance. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Handle escalations and ensure resolution of vendor-related issues. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Support procurement processes and technical evaluations.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="8"> <li style="margin:4.8pt 0.0in 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Team Leadership & Capability Development</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Lead and manage infrastructure teams across multiple functions. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Oversee team performance, workload distribution, and service delivery. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Provide technical guidance and support to team members. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure team alignment with operational objectives and standards.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="9"> <li style="margin:4.8pt 0.0in 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Policies, Processes & Procedures</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Follow and enforce all relevant departmental policies, processes, and standard operating procedures. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure work is carried out in a controlled and consistent manner. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Comply with safety, quality, and environmental policies.</span></li> </ul> </td> </tr> <tr style="height:15.15pt"> <td style="width:123.5pt;border:solid windowtext 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ol style="margin-top:4.8pt;margin-bottom:4.8pt" start="10"> <li style="margin:4.8pt 0.0in 4.8pt 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-family:Elm;color:black">Information Security</span></li> </ol> </td> <td style="width:395.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Ensure compliance with information security policies and standards. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Maintain secure infrastructure environments and access controls. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Support implementation of security controls and risk mitigation measures.</span></li> </ul> </td> </tr> </tbody> </table> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <table class="MsoNormalTable" style="width:7.2in;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:7.2in;border:solid windowtext 1.0pt;background-color:#1f497d;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:white">JOB SPECIFICATIONS</span></strong></p> </td> </tr> <tr> <td style="width:144.9pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Academic and professional qualifications</span></strong></p> </td> <td style="width:373.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#f3f3f3;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Bachelor’s degree in Information Technology, Computer Science, or related field. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Relevant certifications (e.g., ITIL, TOGAF, Cloud, Data Center, or Infrastructure Management) are preferred.</span></li> </ul> </td> </tr> <tr> <td style="width:144.9pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:4.8pt 0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-family:Elm;color:black">Years and Nature of Experience</span></strong></p> </td> <td style="width:373.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background-color:#f3f3f3;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">10+ years of experience in IT Infrastructure or technology operations. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:9.0pt;line-height:115%;font-family:Elm;color:black">Experience in managing data centers, servers, storage, and cloud environments.</span></li> </ul> </td> </tr> </tbody> </table> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"> </p>