DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit <a href="https://www.dsv.com/" target="_blank" rel="noopener noreferrer">dsv.com</a> and follow us on <a href="https://www.linkedin.com/company/dsv" target="_blank" rel="noopener noreferrer">LinkedIn</a> and <a href="https://www.facebook.com/dsv.global" target="_blank" rel="noopener noreferrer">Facebook</a>. Location: USA - Milwaukee, W Becher Street Division: Air & Sea Job Posting Title: Operational Key Account Manager Time Type: Full Time Summary As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs. Key Responsibilities Account Management <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Act as primary contact for key accounts as defined by branch- and regional management</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Penetrate customer’s organization to identify and build relationships at all levels</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Work across DSV’s network and divisions to maintain and grow share of wallet</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes</li> <li style="color:black;font-size:10.0pt;font-family:'Calibri Light', sans-serif">Provide clients with market insights to best predict and maneuver market challenges</li> <li style="color:black;font-size:10.0pt;font-family:'Calibri Light', sans-serif">Create, maintain and update SOPs</li> <li style="color:black;font-size:10.0pt;font-family:'Calibri Light', sans-serif">Lead client onboarding and implementation</li> </ul> Operational Execution <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Oversee day-to-day operational activities, identify risks, pain points and service gaps</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Lead any and all collaboration efforts across internal stakeholders involved with the client</li> <li style="font-size:10.0pt;font-family:'Calibri Light', sans-serif">Head up and respond to spot quote requests identify upselling opportunities</li> <li style="font-size:10.0pt;font-family:'Calibri Light', sans-serif">Ensure data quality KPIs are met including timeliness and billing days</li> <li style="font-size:10.0pt;font-family:'Calibri Light', sans-serif">Achieve and maintain acceptable AR rating</li> </ul> Performance Review <ul> <li style="font-size:10.0pt;font-family:'Calibri Light', sans-serif">Monitor, analyze and action customer performance according to committed volumes</li> <li style="font-size:10.0pt;font-family:'Calibri Light', sans-serif">Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement</li> <li style="font-size:10.0pt;font-family:'Calibri Light', sans-serif">Ensure client reporting requirements are met</li> <li style="font-size:10.0pt;font-family:'Calibri Light', sans-serif">Conduct effective client business reviews on scheduled cadence and own any follow up items</li> </ul> Strategic Focus <ul> <li style="font-size:10.0pt;font-family:'Calibri Light', sans-serif">Facilitate/support contract and rate negotiations</li> <li style="font-size:10.0pt;font-family:'Calibri Light', sans-serif">Identify new opportunities and structure deal teams to execute the opportunity to a win</li> <li style="font-size:10.0pt;font-family:'Calibri Light', sans-serif">Develop account plans and action outlined satisfaction, threats and development opportunities</li> <li style="font-size:10.0pt;font-family:'Calibri Light', sans-serif">Create and deploy bespoke logistics solutions according to client needs. Challenge the norm</li> <li style="font-size:10.0pt;font-family:'Calibri Light', sans-serif">Determine necessity and feasibility of EDI and other tech solutions that will support eBooking</li> <li style="font-size:10.0pt;font-family:'Calibri Light', sans-serif">Analyze volume- and workflows to optimize productivity and uncover cost savings for client</li> <li style="font-size:10.0pt;font-family:'Calibri Light', sans-serif">Manage rate optimization and yield management</li> </ul> Travel as necessary Educational background / Work experience <ul> <li style="text-align:justify;font-size:12.0pt;font-family:'Calibri Light', sans-serif">Bachelor's degree in business, logistics, supply chain management, or a related field is preferred</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Calibri Light', sans-serif">5+ years of experience in key account management in the transportation and logistics industry is preferred</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Calibri Light', sans-serif">Experience with supply chain management, transportation, warehousing, and distribution</li> </ul> Skills & Competencies <ul> <li style="text-align:justify;font-size:12.0pt;font-family:'Calibri Light', sans-serif">Strong communication and interpersonal skills</li> <li style="text-align:justify;font-size:12.0pt;font-family:'Calibri Light', sans-serif">Excellent problem-solving and decision-making skills</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Calibri Light', sans-serif">Ability to work independently and as part of a team</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Calibri Light', sans-serif">Strong organizational and time management skills</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Calibri Light', sans-serif">Knowledge of transportation and logistics industry trends and best practices</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Calibri Light', sans-serif">Proficient in Microsoft Office Suite and other relevant software</li> </ul> Supervisory Responsibilities (if any) May oversee the work of other account managers or support staff Preferred Qualifications <ul> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Master's degree in business, logistics, supply chain management, or a related field</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Experience with international logistics and customs regulations</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Experience with sales and business development</li> </ul> Language skills Fluent in English (written and spoken) Computer Literacy Proficient in Microsoft Office Suite and other relevant software Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.For this position, the expected base pay range is $82,560 - $103,200 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the <a title="" href="https://flimp.live/DSV-Benefits" target="_self">DSV Benefits Showcase</a>. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at <a href="mailto:[email protected]">[email protected]</a>. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit <a href="http://dsv.com https://www.dsv.com/">dsv.com</a> and follow us on <a href="https://www.linkedin.com/company/dsv/mycompany/verification/">LinkedIn</a> and <a href="https://www.facebook.com/dsv.global/">Facebook</a>.

Operational Key Account Manager (Milwaukee, WI, US, 53207) @ dsvas

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