About this role
<p>Job Req Number: 122270<br>Time Type: Full Time</p><p style="margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:'DB Office', sans-serif">Position Overview:</span></strong><span style="font-family:'DB Office', sans-serif"> </span></p> <p style="margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Assist the department manager in leading and managing a team of customer service clerks to ensure high quality service in line with company policy and operation standards.</span></p> <p style="line-height:17.0pt;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:9.0pt;font-family:'DB Office', sans-serif"> </span></strong></p> <p style="margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:'DB Office', sans-serif">Key Outcomes: </span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Motivated customer service workforce – 90% staff retention</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Full compliance to SOP</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Customer complaints kept to minimum</span></li> </ul> <p style="margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:'DB Office', sans-serif">Position Accountabilities</span></strong><span style="font-family:'DB Office', sans-serif">:</span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Be the contact window to manage the hub inventory;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Follow up the customers’ instruction for on-hold/release, return, transferring, reworking, receiving, discrepancy & re-declaration handling, etc.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Coordinate for shipment inbound, outbound and delivery activities of Customers</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Work closely with network and internal department to follow up customer’s critical requirement;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Establishes and maintains good relationships with customer.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Monthly cost verification & application for payment to local vendors, and book accrued revenue & cost on monthly basis.</span></li> </ul> <h5 style="margin:4.0pt 0.0cm 2.0pt;font-size:12.0pt;font-family:'Times New Roman', serif;color:#0f4761;font-weight:normal"><a name="_Toc196296433"></a><strong><span style="font-family:'DB Office', sans-serif"> </span></strong></h5> <h5 style="margin:4.0pt 0.0cm 2.0pt;font-size:12.0pt;font-family:'Times New Roman', serif;color:#0f4761;font-weight:normal"><span style="font-family:'DB Office', sans-serif">Relevant Education Background, Hard Skill, Knowledge and Experience:</span></h5> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">University degree</span><span style="font-family:'DB Office', sans-serif"> or equivalent, </span><span style="font-family:'DB Office', sans-serif">preferably in Logistics Administration.</span></li> </ul> <p style="text-align:justify;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:'DB Office', sans-serif">Core Competences:</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Communication</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Strong sense of responsibility </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Target and Result Focus </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">General command of foreign language (English)</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Accuracy</span></li> </ul> <p style="margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:'DB Office', sans-serif"> </span></strong></p> <p style="margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:'DB Office', sans-serif">Working Relationships:</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">Internal: Airfreight & Ocean freight Operations / Customs Clearance / Logistics/Sales</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:'DB Office', sans-serif">External: Customers / Vendors of Customers / Trucking service providers</span></li> </ul><p style="text-align:justify"><strong>DSV – Global transport and logistics</strong></p> <p style="text-align:justify">Working at DSV means playing in a different league.</p> <p style="text-align:justify">As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.</p> <p style="text-align:justify">With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. </p> <p style="text-align:justify">At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.</p> <p style="text-align:justify"><strong>Start here. Go anywhere</strong></p> <p style="text-align:justify">Visit <a href="https://www.dsv.com/">dsv.com</a> and follow us on <a href="https://www.linkedin.com/company/dsv/mycompany/verification/">LinkedIn</a> and <a href="https://www.facebook.com/dsv.global">Facebook</a>.</p>