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Customer Service Agent, Air Freight Export, Cengkareng (Tangerang, BT, ID, 15126) @ dsvas

Tangerang, BT, ID, 15126OnsiteFull-time
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About this role

Job Req Number: 121607 Time Type: Full Time Work Location: Cengkareng JOB DUTIES Receiving Shipping Instruction from Customer Ensure selling rate & buying rate were communicated Quote for any local handling charges to local Customer Coordinate with Consolidation team & Air Product team Obtain necessary information from Customer regarding their shipment Coordinate with Consolidation team regarding progress of each daily shipment Create documentation in Cargowise 1 Sending Pre alert to Overseas via email or Cargowise 1 Coordinate with Customs Clearance for any document related to Customs such as PEB Ensure appropriate and timely communication is provided to the Customers and Overseas offices regarding discrepancies, changes, or any issues that may directly affect the shipment and operations JOB REQUIREMENTS Diploma / Bachelor Degree in Air Transportation Management, or any related field Preferably minimum 1 year experienced as a Staff at the same industry. Fresh Graduated are welcome Basic knowledge in Freight Forwarding Industry for handling Air Freight Export Good understanding of Air Freight Business Good understanding of Customs Clearance process & documentation Dangerous Goods Regulation Knowledge Ability to work under pressure (tight deadlines) Good communication skill & customer-oriented Fluent in English (written and spoken) Preferably experienced using Cargowise-1 system DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook .

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