About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the S3 Program</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">This position is part of the prestigious S3 Academy (Sales, Support, and Services) development program, NetApp's premier early-in-career development program designed for top university graduates. As part of the program, you will undergo a 90-day immersive training experience in the United States, combining hands-on learning with real-world exposure to prepare you for a successful career at NetApp. After the training has finished, you will return back home to XXX to put what you have learned into practice.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif">Do not miss this opportunity and join us!</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.</span></p> <p><span style="font-family:arial, helvetica, sans-serif">You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">This position will be based from our Cork office as a hybrid role.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Essential Functions</H2> </div><div><ul style="list-style-type:disc"> <li>Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.</li> <li>Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.</li> <li>Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.</li> <li>Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.</li> <li>Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.</li> <li>Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.</li> <li>Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.</li> <li>Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem-solving skills.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements</H2> </div><div><ul style="list-style-type:disc"> <li>A minimum of 2-4 years in customer-facing or customer service role. Experience operating in a sales environment</li> <li>Fluency in English is mandatory, fluencey in an additional European language is beneficial (German, French, Dutch, Spanish, Italian)</li> <li>Familiarity with CRM software (e.g. Salesforce), MS Office</li> <li>Demonstrated aptitude to Embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplifiication and innovation.</li> <li>Detail-oriented with good organisational skills </li> <li>Proactive and customer-centric approach </li> </ul></div></div></div>