About this role
John Keells Information Technology (Pvt) Ltd (JKIT), a fully owned subsidiary of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange, is a global IT professional services leader, transforming enterprises with cutting-edge digital solutions. JKIT is a 100% cloud-native solutions provider, offering end-to-end digital transformation solutions in collaboration with global Principals like Microsoft, SAP, and Salesforce. Driven by a Cloud-first, Mobile-first and AI-first strategy, JKIT empowers businesses with innovation, agility, growth, and state-of-the-art security. We invite applications from suitably qualified individuals for the post of Associate Consultant – Customer Advocacy. The selected candidate will report to the Senior Consultant - Customer Advocacy. (BA) . The Associate Consultant – Customer Advocacy will be responsible for: • Conducting business analysis to understand business processes, workflows, and requirements. • Gathering, analyzing, and documenting functional and non-functional requirements. • Facilitating stakeholder discussions, workshops, interviews, presentations, and solution demonstrations. • Acting as a liaison between business users, technology teams, and external vendors to ensure clear communication and alignment. • Supporting solution design, testing activities, validation, and User Acceptance Testing (UAT). • Assisting in the preparation of business cases, feasibility studies, and post-implementation reviews. • Supporting pre-sales activities including requirement gathering, solution demonstrations, effort estimations, and proposal preparation. . The ideal candidate should possess: • A bachelor’s degree in business administration, Information Systems, or a related field. • A minimum of 1 year of experience in business analysis or a similar role. • Good understanding of requirement elicitation, business process modelling, SDLC, and Agile methodologies. • Familiarity with requirements management tools and documentation standards. • Strong analytical, problem-solving, communication, and stakeholder management skills. • Ability to work independently and collaboratively within cross-functional teams. • Strong attention to detail and commitment to delivering high-quality outcomes. If you’re up for the challenge, please send your resume to [email protected] or Click on the advert to apply. Please state the position you’re interested in the subject line of your email.