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Spa Manager - At Alpenglow Spa (Keystone, CO, US) @ Vail Resorts

Keystone, CO, USOnsiteFull-time
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<p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Create Your Experience of a Lifetime!</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you&apos;ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).</span><br> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Job Benefits</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">MORE employee discounts on lodging, food, gear, and mountain shuttles</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">401(k) Retirement Plan </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Employee Assistance Program</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent training and professional development</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Referral Program </span><br> </li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Full Time roles are eligible for the above, plus:</span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Free ski passes for dependents</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Critical Illness and Accident plans</span></li> </ul> <p> </p><div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Job Summary: </strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">At <strong>Alpenglow Spa</strong>, we believe exceptional guest experiences begin with exceptional employee experiences. The Spa Manager is a people-first leader responsible for creating a supportive, engaging workplace where employees feel valued, empowered, and equipped to deliver outstanding service. By developing the team, improving daily operations, and fostering a culture of collaboration and accountability, the Spa Manager drives both employee satisfaction and business success.</span></p> </div> <div> <p> </p> </div> <div> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Job Specifications: </strong></span></p> </div> <div> <ul> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Starting Wage: $60,000.00-75,000.00 + Annual bonus </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span>If hired into a tipped position, guaranteed to make a minimum of $20/hour, inclusive of tips </span><span>(Add this bullet only for tipped roles)</span></span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Employment Type: Year Round </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Shift Type: Full Time hours available </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Minimum Age: At least 18 years of age </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Housing Availability: Yes </span></li> </ul> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Job Responsibilities: </strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Team Leadership</strong></span></p> <ul> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Recruit, onboard, coach, and develop a high-performing team.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Foster a positive, supportive workplace culture through regular feedback, recognition, and open communication.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Create schedules that balance business needs with employee success.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead ongoing training and professional development to support employee growth and service excellence.</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Guest Experience</strong></span></p> <ul> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ensure every guest receives exceptional, personalized service.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Support employees in resolving guest concerns with professionalism and care.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Maintain the highest standards of hospitality, cleanliness, and presentation.</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Operations &amp; Business</strong></span></p> <ul> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Oversee daily spa operations, scheduling, inventory, and facility standards.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Monitor treatment utilization, retail performance, and key business metrics.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Collaborate on promotions, partnerships, and initiatives that grow revenue while enhancing the guest experience.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Continuously improve systems and processes to create a seamless experience for both employees and guests.</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Compliance</strong></span></p> <ul> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ensure compliance with all health, safety, and sanitation regulations.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ensure all team members complete required onboarding, safety, compliance, and ongoing training while maintaining accurate training records.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Maintain operational policies, procedures, inventory controls, and financial accountability.</span></li> </ul> </div> </div> <div> <div> <p> </p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Job Requirements: </strong></span></p> <ul> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">2–3 years of leadership experience in a spa, wellness, hospitality, or luxury service environment.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Passion for developing people and creating a positive workplace culture.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong leadership, coaching, communication, and conflict resolution skills.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience with scheduling, operations, sales, and performance management.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proficiency with spa management software and digital communication tools.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Highly organized, detail-oriented, and committed to delivering exceptional service.</span></li> </ul> </div> </div><p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The expected pay range is $60,000.00-75,000.00 + Annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><em>Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.</em></span></p> <p align="right"> </p> <p align="right"><span style="font-size:10.0px"><em>Requisition ID 516069</em><br><em>Reference Date: 07/19/2026 <br><em>Job Code Function: Fitness/Spa</em></em></span> <span style="font-size:10.0px"><em><em> </em></em></span></p>

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