About this role
IT Support Engineer Metyis • Amsterdam, NL • 15h geleden Metyis is growing! We are looking for an IT Support Engineer, to join our Enabling Functions team in Amsterdam. The ideal candidate should have 3+ years of experience in IT Support. What We Offer - Interact with senior stakeholders at our clients on regular basis to drive their business towards impactful change. - Become part of a fast-growing international and diverse team. What you will do - Assist and guide end users on how to use standard office applications and follow best practices. - Troubleshoot and resolve IT issues related to hardware, software, and other IT services in collaboration with employees. - Handle the technical aspects of onboarding and off-boarding employees. - Install and deploy hardware using Intune and Autopilot tools. - Monitor and manage hardware warranties, replacements, and repairs. - Maintain and update manuals and documentation for IT processes. - Work closely with our internal IT teams and external IT partners to ensure smooth and efficient IT support on a daily basis. What you will bring - Exposure working onsite providing IT Support and familiar with IT support processes and tools. - Operational management and support of standard office hardware and applications, for example: - Windows 11 and MacBook installation and management. - Smart phones and tablets like iPhones, iPads, Android phones. - Microsoft 365 (tenant) admin centers like Entra ID, Intune - M365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint - Microsoft Teams and other video conferencing tools and rooms. - Basic knowledge of office network (Wi-Fi) and printing. - Fluency in English. - Excellent customer service skills, energetic and enjoys helping people. - Ability to work independently and organize and structure your own work and tasks. - Experience in ticket management and technical troubleshooting, including diagnosing, resolving, and escala...