About this role
IT Intern CLUSE • Amsterdam, NL • 2d geleden Working at CLUSE Do you want to be part of one of the most exciting watch and lifestyle brands in Europe? CLUSE started in the Netherlands in 2013 and is now active in more than 20 countries with over 2,000 points of sale worldwide. We are a young and dynamic company (average age of 30) with an enthusiastic, international team. Our culture is open and informal and since we have more than 10 different nationalities, English is our go-to language! Requirements Our IT team is looking for an IT Support Intern. As part of the Service Desk, you will be the first point of contact for colleagues with IT-related issues and requests, supporting the IT department in resolving incidents quickly and structurally. Beyond day-to-day support, you will learn the inner workings of a modern IT department: infrastructure, cybersecurity, hardware lifecycle management, SaaS administration, and business applications. You will get hands-on exposure to the systems that power an international e-commerce brand, including our ERP (Oracle Netsuite), Shopify Plus and the Microsoft 365 ecosystem. This role, potentially alongside your studies, offers real potential for growth and the possibility to take on larger roles within CLUSE. What You Will Do - Provide first-line support for incidents and requests; - Install, configure, and maintain hardware (laptops, peripherals, meeting-room equipment) and software; - Assist with on- and offboarding of employees: ICT equipment, accounts and authorizations; - Create and maintain user guides and internal documentation; - Identify, analyse, and follow up on problems; manage incidents through to resolution; - Monitor our cloud solutions and integrations to ensure maximum uptime; - Support small IT projects, such as roll-outs of new tools or process improvements What You Will Learn - Service Desk operations and structured incident management; - Administration of a m...