About this role
Aanmelden op Uitzendbureau.nl Er is helaas iets misgegaan bij het aanmelden. Undutchables Recruitment Agency uitzendbureau Customer Service Manager Benelux - Dutch & English Undutchables Recruitment Agency Amsterdam 60.000 tot 70.000 Status Open Solliciteer op de website van het uitzendbureau Wat wij vragen Opleiding Er is geen minimale opleiding vereist Talen - Je beheerst Engels Wat wij bieden Salaris € 60.000 tot € 70.000 Vacaturebeschrijving For our client, we are looking for a hands-on and customer-focused Customer Service Manager to lead and optimize the customer journey across the Benelux region. In this role, you will oversee customer support operations, technical service delivery, onboarding, and team development while ensuring an outstanding customer experience.You will play a key role in managing daily operations, improving service processes, and supporting long-term customer satisfaction and retention. What will you do? Team Leadership - Lead, coach, and develop the Customer Service and Technical Support team - Define clear goals, KPIs, and performance expectations - Foster a collaborative, customer-oriented, and performance-driven culture - Support continuous learning and professional development within the team Customer Experience - Ensure high-quality customer support through phone, email, and on-site interactions - Act as the main escalation point for complex customer cases - Drive initiatives to improve customer satisfaction, loyalty, and retention - Maintain a strong focus on service excellence throughout the customer journey Operations & Service Delivery - Coordinate installations, onboarding activities, and customer training sessions - Ensure consistent and efficient service delivery standards - Identify and implement process improvements to increase scalability and operational efficiency - Monitor service quality and optimize internal workflows Technical Support & Product Knowledge...