About this role
Professional, DTC Operations Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do. Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better. If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. Purpose of Role The Professional, EMEA DTC Operations (OPS) role ensures we deliver best-in-class service across Direct-to-Consumer (DTC) channels, elevates customer experience, and secures long-term profitable growth. As part of the EMEA Supply Chain organization, you collaborate closely with cross-functional teams to support eCommerce, Marketplace, and Retail. You drive a seamless fulfillment journey to meet service agreements for orders to end customers, accounts, and stores, while actively contributing to initiatives that improve service performance. You analyze data to identify process improvements and root causes, propose and implement solutions, generate reports to inform decisions, and communicate clearly with stakeholders. Your Impact - You monitor outstanding orders across the three DTC channels and proactively address processing and delivery issues to meet customer expectations while minimizing logistics costs. - You serve as the DTC OPS subject matter expert, troubleshoot issues, execute immediate follow-u...