About this role
We are looking for a logistics and supply chain advisor for a large pharmaceutical company in Zaventem. You will deliver best in class service to the customers and drive continuous improvements across the supply chain. Your tasks: You ensure end-to-end logistic delivery and order management in order to deliver medicines from manufacturing plants to patients on time. You help bring medicines to the world even faster by embracing challenges, imagining what's possible and taking action. You carry out activities involved in distribution and order centers' receipt and filling of customer orders. You conduct an annual customer satisfaction survey, prepare analysis and follow up with action plans. You manage the order fulfilment process, ensure the proper contract is being applied, provide budget management support, create and distribute order fulfilment reports to relevant stakeholders. You analyze transactions for source of error, re-process corrected transaction, and implement needed corrective actions. You provide deduction resolution and assist customers and field sales with credit held orders. You monitor and resolve customer complaints regarding failed, incorrect or missing advanced shipping notices. You perform ongoing master data maintenance activities required for effective order management, and reporting accuracy. You ensure timely application of import and export licenses. Your profile: You have very good knowledge of English (written and spoken) because this is the main language of communication. You have experience in a customer facing role delivering best in class customer service to enhance the customer experience You have a bachelor's degree in a supply chain related discipline. You have knowledge of import and customs clearance activities. You have good knowledge of Outlook, Excel and SAP. You have experience in operating within a Good Manufacturing Practice/Good Distribution Practice environment. You are a strong team player, who is comfortable in cross functional teams to achieve a common goal. You have a customer oriented mind-set with the ability to build and maintain strong relationships with key stakeholders. You are flexible and willing to go the extra mile for clients.