About this role
As a Customer Service Representative, you take ownership of the entire customer journey, from the first order to the final delivery. Think of yourself as the go-to person who keeps everything flowing smoothly. Your varied responsibilities as Customer Service Representative include: Handle customer inquiries via phone and email. Process and manage orders in SAP. Follow up on orders and ensure smooth delivery. Maintain close contact with Logistics, Sales and Compliance teams. Provide excellent customer support and build strong relationships. Manage customer requests and ensure accurate administrative follow-up. Support two business units with a portfolio of small and large accounts after sales inquiries Our ideal Customer Service Representative brings the following qualities: You have initial experience in a Customer Service role. You have hands-on experience with SAP . You are fluent in German and English . Dutch is a strong asset; French is a plus. You are customer-focused, professional and proactive. You have strong communication and organizational skills. You enjoy working in a dynamic environment with multiple stakeholders. Do you recognize yourself in this profile as Customer Service Representative ? Then keep reading!