About this role
Are you our new First Line Support Engineer? Apply now and help us shape the telecom industry of the future! Wanted: First Line Support Engineer – Ready to make a difference in advanced telecom solutions? Are you passionate about network technology and eager to take your skills to the next level in a fast-growing company that values innovation? As a First Line Support Engineer , you will be part of a dynamic and technical team focused on delivering state-of-the-art IP and telecom solutions across various industries, from healthcare to hospitality, in Belgium and beyond. Support Engineer - Your Job Key Responsibilities: Technical Support: Handle and resolve customer technical issues via phone or ticketing system, ensuring quick and efficient solutions. Network Monitoring & Maintenance: Support the implementation and maintenance of network systems such as WiFi, VoIP, IPTV, and more, while monitoring systems to ensure operational continuity. Configuration & Integration: Assist in the initial configuration of network equipment and ensure seamless integration into existing customer environments. Customer Service: Provide both proactive and reactive support to customers, working closely with the technical team to resolve network issues. Solution-Oriented Approach: Identify and document technical problems, contributing to process improvements to prevent future incidents. Support Engineer - Your Profile Education: A degree in IT, Telecommunications, or a related field. Experience: At least 1 year of experience in a first-line support role, preferably in a network or telecom environment. Skills: Strong foundational knowledge of network technologies (WiFi, routing, VLANs) and IT infrastructures. Languages: Fluent in Dutch, French, and English. Mindset: Customer-oriented, a team player, and eager to develop further in a technical environment.