About this role
Computacenter Belgium is looking for a SENIOR IT Support Engineer at one of our clients in Aartselaar As a Senior IT Support Engineer, you will provide high-quality onsite technical support at a key customer location, working within an international EMEA team. Acting as a trusted IT expert, you will support end-users via a TechBar model, resolving technical issues, delivering break/fix services, and ensuring an exceptional customer experience. You will combine strong technical expertise with excellent communication skills, supporting users both in-person and via virtual channels (e.g. MS Teams). What you’ll do Provide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side support Deliver Level 2 support, including hardware, system software, and workplace troubleshooting Manage and coordinate vendor support for server and hardware issues Own and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAs Handle IMAC activities (Install, Move, Add, Change) including device setup, collection, and user onboarding/offboarding Maintain spares inventory to meet agreed service levels Support executive meetings, boardrooms, and events (AV setup & troubleshooting) Analyse incident trends and proactively recommend improvements Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiency Maintain and update process documentation and procedures Drive continuous service improvement initiatives What you’ll need Proven experience in IT support (L2) in a corporate or enterprise environment Strong expertise in: Windows 10/11 troubleshooting & configuration Microsoft 365 and enterprise applications Hardware diagnostics (laptops, desktops, printers, peripherals) Mobile Device Management (MDM) Network troubleshooting (LAN/Wi-Fi connectivity) Audio-visual / meeting room technologies Experience with ticketing systems and SLA-driven environments Familiar with ITIL-based support processes Excellent customer-facing and communication skills Strong ownership mindset and accountability Highly organized with the ability to manage priorities independently Problem-solver with a proactive and solution-oriented approach Adaptable to change and able to work in a dynamic, international environment Fluent in Dutch and English