About this role
*Job Description: Inside Sales Representative*
*Company Overview:* Chens Enterprises Corporation is a thriving food and non-food distribution company specializing in high-quality products, including our own private labels. We have a robust presence on major online retail platforms such as Amazon, e-commerce websites, Instacart and Shopify. We are actively seeking a motivated and customer-focused Inside Sales Representative to join our team, enhancing our customer engagement and driving sales growth.
*Job Overview:* The Inside Sales Representative will play a crucial role in driving sales.
*Key Responsibilities:*
*Inside Sales:*
* *Sales Strategy and Execution:* * Develop and execute effective sales strategies to achieve monthly and quarterly sales targets, maximizing revenue and market share growth. * Engage with potential customers, address inquiries, and provide tailored product recommendations. * *Customer Relationship Management:* * Provide exceptional customer service by promptly responding to inquiries and resolving any concerns or issues. * Establish and maintain strong relationships with customers, gaining insights into their preferences and feedback to improve our products and services. * Focus on building a portfolio of customers to encourage regular purchases, acting as their dedicated account manager. * *Product Knowledge and Recommendations:* * Deepen product knowledge to offer tailored recommendations, assisting customers in making informed product selections. * Leverage understanding of our product portfolio, including private labels, to guide customers and influence their purchasing decisions. * *Order Processing and Management:* * Handle order processing efficiently, ensuring accurate entry, order fulfillment coordination, and timely delivery to customers, along with effective customer care resolutions. * Collaborate with the operations team to monitor order status and proactively address any order-related concerns.
*Qualifications:*
* Bachelor's degree in Business Administration, or a related field and/or applicable work experience. * Proven experience in inside sales, or a related role, with a focus on customer interactions and product recommendations. * Knowledge of online retail platforms such as WooCommerce, Amazon, Instacart, Shopify, Facebook, Instagram, and RED. * Excellent communication and interpersonal skills, with the ability to understand and effectively address customer inquiries. * Strong organizational and multitasking abilities to manage customer interactions and sales activities simultaneously. * Self-driven with a passion for sales and the ability to initiate and develop necessary marketing activities to support business growth. * Team player with a collaborative mindset. * Previous experience with ERP systems is considered an asset.
*Chens Enterprises Corporation is an equal opportunity employer*. We thank all applicants for their interest, but only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $40,000.00-$50,000.00 per year
Benefits: * Dental care * Disability insurance * Extended health care * Life insurance * Vision care
Work Location: In person