About this role
The Front Desk Agent is the first point of contact for guests, ensuring a seamless check-in and check-out process while providing exceptional customer service.
*Key Responsibilities:*
* Greet and assist guests with check-in, check-out, and inquiries. * Manage reservations, updates, and special requests using the hotel?s property management system. * Process payments and maintain accurate financial records. * Address guest concerns promptly and communicate with relevant departments. * Ensure front desk cleanliness and organization. * Tasks as assigned by management * Must be available to work on weekends
*Qualifications:*
* *Education:* High school diploma or equivalent. * *Skills:* Strong communication, computer proficiency, and multitasking abilities. * *Experience:* Prior front desk/customer service experience preferred. * *Availability:* Flexible schedule, including evenings, weekends, and holidays.
*Physical Requirements:*
* Ability to stand for long periods and occasionally lift up to 40 pounds.
*Reports to:* Front Office Manager or General Manager
Job Type: Part-time
Pay: $16.00-$18.00 per hour
Ability to commute/relocate: * Calgary, AB T3B 0M4: reliably commute or plan to relocate before starting work (required)
Experience: * Front Desk: 1 year (preferred)
Work Location: In person