About this role
Position Overview:
The Preferred Banker is responsible for providing exceptional service to all existing and potential Peapack Private clients. They will be responsible for managing the overall client experience efficiently by identifying cross-sell opportunities, presenting referrals to partnering business lines, and transactions. The Preferred Banker adopts and lives our core principals and display actions reflecting “Clients First” and “One Team” principles daily
Key Responsibilities:
• Provide exceptional service to clients and bank partners. Accept and process all client requests and work with other team members and partners to ensure the resolution of all client needs. Provide general management of client relationships to coordinate service and product delivery from all other divisions of the bank.
• Develop, expand and manage consumer and business account relationships, concentrate efforts in meeting client needs for financial products, while proactively looking to identify additional potential opportunities to expand relationships.
• Oversee client onboarding processes, ensuring all necessary documentation for opening and closing accounts complies with state and federal guidelines. Coordinate the delivery of information and communication with clients, prospects, referral sources, and internal partners.
• Process a variety of transactions such as deposits, withdrawals, transfers, loan payment processing, IRAs, CDs, closing and maintenance to accounts to solve the daily needs of our clients.
• Assists with the daily operation of the branch including reporting, audits, proving the main cash vault, preparing cash for shipments and ordering coin and currency for the branch as needed.
Key Behavioral Expectations
• Operate with agility and adaptability, responding effectively to changing priorities and business needs
• Demonstrate curiosity and a learning mindset, continuously seeking to improve and grow
• Utilize AI and technology tools responsibly to enhance productivity and decision-making
• Show ownership and critical thinking, using sound judgment to solve problems and deliver results
• Deliver white-glove hospitality, providing thoughtful, proactive, and personalized service in every interaction
Qualifications:
• High School Diploma or GED required, College Degree in Financial Services or a related field preferred.
• 3-5 years' experience in a client service / client facing role, retail banking experience preferred
• Knowledge of banking products, services and an understanding of branch operations/security
• Ability to effectively interact with all clients and internal partners across the bank.
• Demonstrated proficiency in gathering financial and KYC information from clients to open and service accounts.
• Knowledge of KYC/BSA/Anti-money laundering regulations.
• Must be an independent thinker who can exercise discretion in performance of duties and who has ability to make decisions independently.
• General understanding of Client Relationship Management (CRM) functionality
Desired:
• Previous experience using Salesforce or another CRM platforms
• Prior experience using Silverlake or Xperience platforms
Benefits Overview:
We offer a competitive compensation package, a generous paid time off program, comprehensive medical, dental and vision coverage, maternity/paternity leave, education reimbursement, wellness programs and more. We also offer participation in an Employee Stock Purchase Program and a 401K with a generous match.
The approximate pay range for this position is $80,000 to $90,000, plus an opportunity to earn performance-based incentives. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location.